Job Description

n excellent fast-growing exercising equipment distributor in the CITY OF INDUSTRY are seeking great CUSTOMER SERVICES REPRESENTATIVES to join their team

Job Description:

Present a positive and professional attitude towards the most difficult customers.

• Respond promptly and correctly to inquiries and requests.
• Resolve wide variety of problems from analysis through resolution.
• Utilize best methods and judgment to handle complex issues.
• Work diligently and independently throughout a set schedule.
• Communicate with customers through phone, email, chat, social media, and text.
• Understand wide line of fitness equipment at technical, operational and sales levels.
• Operate in cross-department efforts with Marketing, Sales, Warehouse and Shipping.
• Keep thorough records of customer information and interactions.
• Remain flexible with shifting workflow, assignments, and responsibilities.
• Communicate constantly with colleagues and management.
• Provide insight and suggestions to improve company processes.
• Create and edit spreadsheets, emails, and reports.
• Learn from coaching and feedback while growing from mistakes.
• Participate in seasonal overtime work (at 1.5x pay)

REQUIREMENTS

• Smart, energetic, and upbeat personality.
• Patience, calm and confidence during difficult interactions.
• Excellent written and verbal communication in English.
• Creative problem solver and thinker.
• Ability to self-train from proper resources and support.
• Microsoft Office knowledge - Outlook, Excel, and Word.
• Strong time-management from organization, multi-tasking, and prioritization skills.
• Bachelor’s degree (preferred)
• Must pass background check and drug test when hired

PREFERENCES

Experience in any of the following areas:

PAY: $15.00 to $16.00 per hour WORK SCHEDULE: Monday to Friday 8:30pm to 5:30pm STATUS: Temporary with possibility of going permanent