Job Description

A rapidly growing third party logistics company is seeking a dynamic and innovative LOGISTICS CUSTOMER SERVICE SPECIALIST (BILINGUAL-MANDARIN) in Bell, CA.

POSITION SUMMARY

Position will consist of handling inbound and outbound logistic shipment regarding the products and services offered by the client. Must have experience with investigating and resolving problems, and the ability to identify issue or problem. Interested candidates must have experience navigating through WMS systems. We prefer candidate who has experience with warehouse operation, supply chain management or logistic job experience. In addition, candidates should be professional and be able to provide excellent customer service. Must be a self-starter and have the ability to work within a team environment. Excellent verbal, written and organizational skills are needed to succeed in this role. Previous experience working with WMS systems is a plus. ASSIGNED ACCOUNTS WILL BE CHINA CUSTOMERS, CANDIDATE MUST BE ABLE TO SPEAK, READ, AND WRITE IN MANDARIN.

DUTIES AND RESPONSIBILITIES FOR THE LOGISTICS CUSTOMER SERVICE SPECIALIST (BILINGUAL-MANDARIN) INCLUDE:

1. Full cycle responsibilities for assigned costumers and accounts

2. Data entry of all documents for customer in WMS system

3. Inventory control for assigned accounts

4. Print labels or locate specific products for assigned accounts

5. Trace and track shipment for assigned accounts

6. Draft specific custom reports for assigned accounts

7. Lead process improvement and initiate change.

8. Performs other duties and responsibilities as required by the business/manager.

WORK SCHEDULE: Monday to Friday-7:00 am- 4:00 pm or 8 am- 5 pm (1 hour lunch unpaid)

PAY: $20.00- $25.00 per hour

STATUS: Temp to hire

QUALIFICATIONS

TECHNICAL:

· Windows Operating System

· Strong computer knowledge/proficiency (Outlook, Microsoft Word, Excel, PowerPoint)

BUSINESS:

· High School Diploma or GED - REQUIRED

· Bachelor’s degree in Business, Supply Chain or a related field - PREFERRED

· Minimum of (2) years’ experience in Logistics/Freight Forwarding/Supply Chain/Third Party Logistics/Inventory Control

· Thorough understanding of ocean shipment documentation process, - A PLUS

· Possess excellent data entry skills and customer service skills with the ability to grasp extensive knowledge whole dealing with a variety of people

· Demonstrated critical thinking, using logic and reasoning to identify strengths, weaknesses, opportunities and risks, and identifying alternative solutions or approaches

· Proven ability to handle confidential information with discretion

· Ability to multi-task and work independently

· Time Management skills

HUMAN RELATIONS:

· Self-motivated, with an ability to self-manage

· Strong interpersonal/communication skills