Salesforce.com CRM Analyst _POSITION SUMMARY: _ The successful

candidate will work on enhancing global CRM activities, manage customer requests and solve customer problems by providing a strong customer focus, applying analytical skills and being solution oriented. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Define project scope and document business requirements * Analyze data and business processes * Design solutions that meet the needs of the business * Configure and customize Salesforce to meet the internal customer requirements * Provide internal CRM consulting to improve the business process to driving growth * Create test scenarios and do solution testing * Functional and technical support for Sales, Service and Marketing * Process internal and external service requests * Configure reports and dashboards in Salesforce * Prepare and conduct admin, power and end user trainings * Project management and project documentation CRITICAL COMPETENCIES / SUCCESS FACTORS * Demonstrates understanding of the needs and expectations of internal customers * Shows a strong customer orientation * Applies critical thinking when reviewing customer requests

• Builds relationships with internal customers and within team in a global environment * Ensures high expectations for results * BA or BS degree in a technically related field or equivalent technical work experience. * 2+ years proven experience designing and developing effective and efficient technology solutions using CRM applications * Experience as Salesforce administrator or as Salesforce consultant having strong knowledge of Salesforce administration and configuration * Salesforce certification would be a plus * Experience in Salesforce.com development environment, including FORCE.com IDE, migration tools, SOSL, SOQL and web services, Salesforce Custom Objects, Apex, Triggers, Web Services, Visualforce, REST APIs, SOAP Web Services and migration tools
• Successful project management experience * Proven effectiveness in working with other associates in a global cross-functional team * Capability to analyze and evaluate complex business processes * High degree of independence and self-initiative * Good time management and working structure * Fluent English language skills Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to reach with hands and arms. The employee is constantly required to sit. The employee may occasionally squat, turn/twist, or reach. The employee is constantly using hands to: finger, handle, feel or operate objects, and computer keyboards. The employee is occasionally required to walk, stand, climb, balance, stoop, bend, kneel, crouch or crawl, and talk, hear, and smell. The employee must occasionally lift, carry, push or pull up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment consists of an indoor, work or home office environment with good ventilation, adequate lighting, and low noise levels. The duties listed in job descriptions are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. PRE-EMPLOYMENT TESTING External hiring into this position is contingent upon the successful completion of a pre-employment drug screen and background check and possible credit history review. Hach is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. **Primary Location: **North America-North America-United States-CO-Loveland **Work Locations: ** **Job: **Information Technology **Organization: **Leica Biosystems **Schedule: **Full-time