Job Description

E2E CT Control Tower (North America)

Job Level: 107
Location: San Jose, CA Headquarters

Role Overview

The Logistics Manager, Control Tower supports daily transportation and logistics operations with a focus on real‑time visibility, exception management, and service performance across North America. This role monitors shipments, escalates delays, maintains data accuracy, and partners with internal teams and carriers to help ensure reliable, customer‑focused logistics execution.

The role contributes to continuous improvement, assists in technology adoption, and supports operational readiness and reporting across regional transport flows.

Key Responsibilities

Control Tower Operations & Visibility Support

• Monitor day‑to‑day transportation flows for North America, identifying delays, exceptions, and risk triggers.
• Escalate disruption issues and support corrective actions to maintain service levels.
• Maintain regional dashboards and key performance indicators (OTD, OTIF, exceptions, detention/demurrage trends).
• Work with procurement, customer operations, carriers, 3PLs, and trade compliance to resolve operational issues.
• Support root‑cause analysis and contribute to preventive action improvements.

Digital Tools & Process Improvement

• Utilize visibility platforms (e.g., FourKites, Project44) and transportation systems (TMS/OTM) for shipment monitoring.
• Support data quality validation and identify workflow gaps that impact visibility.
• Participate in digitalization initiatives, including basic workflow automation and system testing.
• Partner with the Logistics COE on improvements that enhance operational accuracy and data consistency.

Operational Excellence

• Assist in maintaining regional KPI reporting, trend analysis, and weekly performance reviews.
• Support small‑to‑medium improvements that reduce exceptions, improve carrier performance, or enhance customer delivery.
• Contribute to peak‑season readiness and scenario planning activities.

Stakeholder & Cross‑Functional Collaboration

• Work with planning, procurement, transportation operations, trade compliance, and customer care teams to align on issue resolution.
• Share status updates, data insights, and exception details clearly and promptly.
• Help maintain documentation and ensure adherence to compliance standards.

Data Analytics & Reporting

• Use dashboards (Power BI, Excel, or similar tools) to conduct trend analysis and support operational decisions.
• Highlight performance patterns, exceptions, and opportunities for improvement.
• Assist in preparing visibility and logistics performance reports.

Compliance & Sustainability Support

• Assist in audit preparation, documentation accuracy, and routine compliance checks.
• Support sustainability workstreams related to transportation efficiency, waste reduction, and data tracking.

**Technical & Core Competency Requirements **

AI‑Driven Visibility

• Uses visibility tools and GenAI‑enabled alerts to identify disruptions and support exception management.

Predictive Automation

• Supports ML‑based predictive interventions and automated workflows to reduce manual exceptions.

Capacity Planning

• Contributes to short‑term forecasting and basic demand‑signal analysis.

Compliance

• Ensures accuracy in routine logistics documentation and adherence to trade compliance standards.

Cross‑Functional Collaboration

• Partners with transportation, planning, trade compliance, customer operations, and carriers for issue resolution.

Data Analytics

• Uses dashboards and KPIs to perform basic trend analysis and support operational decisions.

End‑to‑End Visibility

• Monitors shipment milestones across systems and escalates delays according to SOPs.

Scenario Planning

• Supports simple digital-twin or what‑if analysis for operational planning.

Risk Management

• Identifies common logistics risk triggers and applies standard mitigation procedures.

Systems & Technology

• Familiar with TMS/WMS/ERP systems and capable of basic troubleshooting. ****

Workflow Automation:

• Implements simple automation tools and recommends incremental process improvements.

Qualifications

Qualifications

• Bachelor’s degree in Supply Chain, Logistics, Business, or related field (or equivalent experience).
• 0–7+ years of experience in logistics, transportation, or supply chain operations.
• Familiarity with visibility tools (FourKites, Project44), TMS/OTM, and ERP systems.
• Strong analytical and problem‑solving skills.
• Experience working with carriers and 3PL partners.

Preferred Skills

• Intermediate proficiency in Excel, Power BI, or Tableau.
• Experience with automation tools or workflow scripts a plus.
• Strong communication, collaboration, and detail orientation.
• Lean/Six Sigma exposure beneficial.

Additional Information

Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate against any applicant or employee based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the "Know Your Rights: Workplace Discrimination is Illegal” poster. Our pay transparency policy is available here.

Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at jobs.accommodations@wdc.com to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Based on our experience, we anticipate that the application deadline will be 6/26/2026 (3 months from posting), although we reserve the right to close the application process sooner if we hire an applicant for this position before the application deadline. If we are not able to hire someone from this role before the application deadline, we will update this posting with a new anticipated application deadline.

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