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Territory Support Representative, Diabetes


Territory Support Representative, Diabetes

Boston, MA
Full Time
  • Responsibilities

    Territory Support Rep, Diabetes - Boston, MA Boston, Massachusetts, United States Sales 18000NUX Requisition # 4 hours ago Post Date Apply for Job Share this Job Sign Up for Job Alerts CAREERS THAT CHANGE LIVES: The Territory Support Rep (TSR) will partner with the field and inside team to service and support key markets. This role will drive operational efficiencies within specified territories (i.e., paperwork collection, marketing campaign support, CareLink software/technical support, EPNP conversion, NPT generation). This role will serve as a liaison between the field, inside teams and customers and TM in training. DIABETES BUSINESS DESCRIPTION: The Diabetes Group at Medtronic is part of Medtronic plc, the global leader in medical technology. We are committed to ongoing breakthrough developments in leading-edge technology, unrivaled service and support, and uncompromising leadership. Medtronic is working with the global community to change the way people manage diabetes. Together, we will transform diabetes care by expanding access, integrating care and improving outcomes, so people with diabetes can enjoy greater freedom and better health. A DAY IN THE LIFE: * Partner and shadow with field sales and clinical team across an assigned district. * Facilitate any paperwork (Medtronic or Dealer) collection needs in the office/patient and coordinate with inside team. * Services include paperwork collection for patient insurance processing, taking responsibility of faxing, contacting patients for information and making sure all insurance requirements are fulfilled. * Provide CareLink technical support. * Partners with Field Marketing Manager, DM, and TM to drive local marketing campaigns and events. * Fulfill and distribute marketing collateral to specified accounts. * Assist TM and DCM with EPNP and NPT production. * Utilize local phone number to call OOW and SWR. * Work with TM to identify gaps in HCP office efficiencies for paperwork collection. * Implement strategies to streamline processes to create a pathway for new patient growth. * Collaborate with TM and DTS to review and manage pipeline. Responsibilities may include the following and other duties may be assigned: * Responsible for developing, building, and strengthening long-term relationships with stakeholders including distributors and healthcare professionals. * Responsible for pursuing leads, assessing needs and providing product services to maximize the benefits derived from Medtronic's products and/or services. * Promotes and establishes education of the company's products and/or services. * Conducts market research including customers and competitors activities. * Implements market development plans/strategies and changes as needed. * Communicates customer feedback on new products and/or modifications to existing products or applications to internal stakeholders including R&D, Operations and Marketing. * Will partner and shadow TM and DCM to Promotes and sells Medtronic's products and services within an assigned geographic area and /or specific customer accounts to meet or exceed sales targets. MUST HAVE - MINIMUM REQUIREMENTS: TO BE CONSIDERED FOR THIS ROLE, PLEASE BE SURE THE MINIMUM REQUIREMENTS ARE EVIDENT ON YOUR RESUME * Bachelor's degree NICE TO HAVE: * 2 years of sales or customer support experience (field or inside) OR 1 year clinical experience in a sales environment. * Knowledge of sales techniques typically gained through education and / or on the job learning. * Introductory knowledge of company products and services. * Prior medical device, business to business or pharmaceutical sales experience highly preferred. * Demonstrable, consistent success in previous roles indicated by high level of sales performance * Experience being accountable for sales quotas in a challenging, fast paced, changing environment. * Prior experience and knowledge of diabetes, unmet needs of diabetes therapies, and benefits of insulin pump therapy and continuous glucose monitoring. * Previous experience in a high volume telesales call center environment. * Strong customer focus in delivering sales and building relationships. * Demonstrated proficiency with Microsoft Office software. Ability to effectively navigate through databases and retrieve information electronically. Ability to quickly learn new programs and systems. * Ability to multi-task effectively, and to work both independently and in a team environment. * Must possess strong organizational skills and the ability to successfully handle multiple priorities. * Hardworking driven individual with effective persuasion skills. * Ability to understand and solve underlying causes of simple or complex problem. * Strong attention to detail by being exact, precise, and accurate. * Must successfully complete training. PHYSICAL JOB REQUIREMENTS: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers.The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus in relation to travel and operating a personal computer. Travel is required. Must be able to drive approximately 85% of the time within assigned territory and may require overnight travel. Ability to drive over four hours consecutively. Must have a valid driver's license and active vehicle insurance policy. In addition, your driving record will be reviewed and will be considered as part of your application. ABOUT MEDTRONIC: Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be. We can accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Lets work together to address universal healthcare needs and improve patients lives. Help us shape the future. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here:

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