HR Connect Representative Are you our next HR Connect Representative? We are currently seeking an HR Connect Representative for our Tampa, Florida location. The HR Connect Representative will serve as a resource to provide customer service support to employees by responding to employee inquiries, and questions. Responsibilities will include providing information regarding company policies, procedures and programs; processing requests/documents; and updating HR systems while ensuring efficient delivery of customer service to employees in compliance with Mosaic policy and all state/provincial laws and federal regulations. Work streams include but are not limited to: HRIS, Talent Acquisition, Talent Management, Employee Relations, Records, Mail Services, Compensation, Payroll/Time, Benefits, and Leave Administration. This role may be on the phone for up to 75% of working hours. What will you do? * Responds to questions on standard, administrative procedures and practices via multiple channels (e.g., e-mail, phone, case management system) * Educates customers of HR Services available to them and encourages self-service tools such as the HR Portal and other systems when appropriate * Escalates non-routine matters to appropriate individuals * Performs HR Shared Services administration transactions in various HRIS applications as appropriate and within established performance standards * Processes HR Business Services requests such as benefit plan enrollment forms and leave requests * Enters all incoming inquiries and documents in detail utilizing the case management system to ensure seamless transition from one representative to another * Accurately log issues and responses received within the HR Business Service Center * Provides continuous status updates, guidance, and information to customers, key stakeholders, and peers within the HR functional area team(s) to ensure case resolution * Provides feedback and recommends process improvements to management * Adheres to all service level agreements (SLAs) established by the HR Business Service Center * Assists with providing onboarding and orientation of new employees * Collaborates effectively with others in order to execute tasks and fulfill key deliverables within the HR functional area(s) in order to develop credibility * Integrates efficiently with team members in the functional area(s), seeking input/assistance as needed * Strives to gather and share information to allow for transparent knowledge transfer and effective overall capability of the HR functional team * Adheres to established regulations, processes, procedures, plans and systems * Maintain and update processes and standard operating procedures within Knowledge Base

• Understands HIPAA policy and practice to ensure confidential employee information is protected * Assists with training new HR Business Services staff on the routine day-to-day tasks What do you need for this role? * High School Diploma or GED is required. Bachelors degree in Human Resources, Business or a related field preferred * 1+ years of experience in HR/payroll administrative or support role required * At least 1 year of experience working in a customer service environment required * Human Resource contact/service center experience preferred * General knowledge of human resources, benefits administration and payroll; talent acquisition/ management, compensation, leave administration preferred * Experience with Six Sigma/LEAN preferred * Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook) required * Experience with case tracking system preferred * Experience with common HRIS systems preferred * Strong verbal, written and listening communication skills * Strong customer service skills, including meeting quality standards for services * Excellent telephone communication skills * Proven ability to handle confidential information
• Strong organizational skills and attention to detail * Excellent human relations and interpersonal skills * Demonstrated problem-solving, analytical and judgment skills * Ability to effectively work with employees at all levels within the organization * Basic conflict resolution skills for handling employee situations * Ability to organize and prioritize workload * Ability to adapt to a continually changing business and work environment and manage multiple priorities Mosaic is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Mosaic participates in the US E-Verify program. We Help the World Grow the Food it Needs - Apply today and join our team!