Vendor Managed Inventory Vmi Analyst
Vendor Managed Inventory (VMI) Analyst Nestle USA 1,056 reviews - Solon, OH Foods people love. The life you imagined. And the city that rocks. When you partner Nestlé USA and the city of Cleveland, the result is a rich experience that offers you a fulfilling personal and professional life. Did you know that the Cleveland metropolitan area was ranked as one of the most affordable cities in the US by Forbes Magazine?From its diverse communities to its endless arts, entertainment and sports experiences, Cleveland continues to rock. At our Nestlé USA Cleveland campus, located in the Solon suburb of Cleveland, you will discover the ways that Nestlé USA values and supports our employees and community. Offering you a strong culture with competitive benefits, you will have limitless opportunities to learn, and advance your career.Giving back continues to be a part of the Nestlé tradition.As the worlds leading nutrition, health and wellness company, our focus is not only about nourishing our customers, its about enriching you. POSITION SUMMARY: The VMI/CMI Analyst serves as the primary point of contact and advocate for VMI/CMI customers. This position is responsible to efficiently manage the customer replenishment process and to consistently deliver customer satisfaction. PRIMARY RESPONSIBILITIES: Manage Customer Inventory and Service: * Drives customer satisfaction by consistently delivering high quality service * Creates replenishment orders in the Nestlé or customer replenishment system while balancing inventory and service goals using information such as sales history, forecast and customer / Nestle stock availability * Optimizes distribution costs by collaborating with cross-functional business partners such Physical Logistics, Demand and Supply Planning (DSP), Transportation and Supply Chain Analytics Order Filtering: * Regularly monitors open orders according to the Daily Activity Schedule and ensure adherence to the tasks and cadence * Collaborates with customer or cross functional business partners to resolve blocked orders within SLA * Optimizes orders for logistical efficiency (e.g. maximize payload) Returns and Refusals: * Be principal customer contact for capturing, creating and registering all return requests * Assesses compliance of Return Requests according to Market Return Policy Conditions * Obtains authorization from Sales for return requests that exceed Market Return Policy Thresholds * Validates returned product is in sellable condition and ensure all relevant documentation is provided for analysis of credit / debit value * Coordinates destruction or donation of goods when physical return is not warranted * Ensure refusals created by the OS&D team in Transportation contain appropriate order reason code and correct pricing prior to billing * Analyzes reasons for refusals and contact customers to propose mitigation actions to reduce / eliminate in the future Billing: * Collaborates with Billing in the resolution of billing issues that require customer contact Additional Responsibilities: * Collaborates with key stakeholders and business partners to ensure the quality of processes are aligned to meet the business and customer needs * Provides 360° visibility on status of orders to customers and internal teams * Applies appropriate root cause reason codes following global Reason Code Methodology * Identifies, analyzes and initiates the escalation process based on escalation criteria * Drives and encourages continuous improvement mindset applying NCE methodology * Participates in NCE operational review meetings REQUIREMENTS AND MINIMUM EDUCATION LEVEL: * Undergraduate degree strongly preferred EXPERIENCE: * 2 4 years experience in Supply Chain preferred (e.g. Order Management, Distribution, Inventory Management, Transportation, Demand and Supply Planning etc.) SKILLS: * Excellent written and verbal communication skills * Excellent analytical aptitude with a proven ability to analyze/interpret data * Well-organized, methodical thinker with excellent decision-making skills * Strong and creative problem-solving skills * Proficiency in Microsoft office applications (e.g. Word, Excel, Outlook) * Proficiency in SAP, BW and Business Objects preferred * Ability to work in a fast paced environment and handle multiple priorities * Ability to work independently with minimal supervision * APICS certification (or progress toward certification) beneficial OTHER PERSONAL QUALITIES: * Strong Customer Service mindset and passion for delighting customers internally and externally * Demonstrates a strong desire to develop trust and long term relationships * Proactively seeks continuous process and service improvements * Strong result-orientation