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Supervisor, Customer Service

NewCourtland Network

Supervisor, Customer Service

Philadelphia, PA
Paid
  • Responsibilities

    RN Supervisor assumes responsibility and accountability for nursing services delivered to residents. Provides direct care, administers treatments and medications, organizes and distributes daily assignments to direct care staff consistent with each individual resident's comprehensive resident assessment and plan of care.  Supervises direct care staff and makes decisions about resident care needs consistent with facility policies and procedures.  Ensures that “Flow of Care” is followed.

    Makes daily compliance rounds on units at least at beginning and at end of shift to observe, examine or interview residents, to verify information from ongoing shift, to monitor regulatory compliance, to determine staff assignments, and provides/receives report.

    Develops and distributes resident care assignments to direct care staff.  Assignments match resident needs with skills of direct care staff, and maintain consistency to the extent practicable. 

    Monitors delivery of care and services to ensure needs are met, tasks are completed and that work of direct care staff is of acceptable quality and quantity. Administers medications, treatments and provides direct care to residents.

    Provides orientation to unit and unit routines to new staff members or staff from temporary agencies.

    Required Skills

    Graduate of accredited school of nursing with current, active license as Registered Nurse in Pennsylvania.

    At least 2 years experience providing direct care to residents in long term care setting.  

    Required Experience

    In addition to two years of required geriatric nursing and supervisory experience, candidates will bring a passion for their profession along with a commitment to our vision of continuously improving elder care. Candidate must be skilled in assessment and intervention. BSN is preferred. Prior experience as Charge Nurse or similar supervisory experience preferred.

     

    EOE

  • Qualifications

    Graduate of accredited school of nursing with current, active license as Registered Nurse in Pennsylvania.

    At least 2 years experience providing direct care to residents in long term care setting.