St. John’s established in 1870, has three New York City campuses; international locations in Rome, Italy; Limerick, Ireland; and Paris, France; and study abroad locations around the world. The Princeton Review and other top rankings consistently recognize the University’s outstanding academics, diverse student body, dynamic internship and volunteer opportunities, focus on student life, and diverse study abroad offerings. St. John’s University offers more than 100 undergraduate and graduate programs in its six colleges and schools, with a growing number of programs offered online. The University is accredited by the Middle States Commission on Higher Education and 12 other major academic and professional associations. 

A dedication to diversity, equity and inclusion is at the heart of our mission.  As a Catholic and Vincentian university, St. John’s is committed to institutionalizing practices of inclusive excellence to ensure that we welcome and celebrate the intrinsic worth of all members of our community.  We will become an even stronger university as we enhance equity at every level of our institution.  As noted in our Vision Statement, our graduates will excel in the competencies and values required for leadership and service in a rapidly evolving world.  

DEPARTMENT: Office of Online Learning and Services (OLS)

SPECIFIC JOB TITLE: Instructional Designer 

REPORTS TO: Assistant Director for Digital Learning

JOB SUMMARY:

The Instructional Designer is an experienced practitioner in the field of learning design capable of collaborating with faculty from a wide range of disciplines to create high-quality instructional courses in all delivery modes. The instructional designer is able to work effectively in a team-based environment, is dedicated to the delivery of high-quality courses, and is capable of innovative approaches to course design.

The instructional designer contributes to the success of technology-enhanced, online, and face- to-face learning by providing advice and experience to full- and part-time faculty in the use of innovative learning design, educational technology applications, and engaging pedagogy. The instructional designer is capable of producing courses that employ recognized best practices while managing multiple projects of various types. The incumbent in this position is expected to manage design and faculty development projects under the supervision of the assistant director. As part of their professional development, the instructional designer is expected to remain current in learning theories and evolving best practices for course design, pedagogy, technology integration, and faculty development, and is expected to develop expert-level knowledge and experience in one or more specific sub-discipline of the field (academic integrity, service learning, assessment, technology integration, active learning, collaborative learning, micro- credentials, etc.).

ESSENTIAL FUNCTIONS:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Provide course design and curriculum development support to academic units with complex needs, such as those developing new online programs, addressing accessibility concerns, or exploring competency-based education.
• Provide instructional design expertise and consultations to full- and part-time faculty across a wide range of disciplines and course delivery modes.
• Collaborate effectively with faculty and faculty development professionals to achieve outstanding outcomes.
• Design, develop, and manage faculty development courses and projects for full- and part- time faculty.
• Administer OLS faculty development offerings, collect data on the efficacy of the development efforts, and make recommendations regarding existing and new initiatives.
• Continuously advance proficiency in integrating the learning management system and a range of learning technologies to strengthen course design and delivery.
• Support the design, development, and implementation of high-quality faculty development resources, including workshops, consultation services, and digital resources that meet the evolving needs of full- and part-time faculty.
• Assist the assistant director in implementing strategic plan initiatives.
• Possess and maintain knowledge and expertise in emerging learning theories and evolving best practices for course design, pedagogy, and technology integration.
• Deliver outstanding customer service to all constituencies, protect institutional data and privacy, and deliver excellent solutions and services by following departmental and University policies, procedures, and processes.
• Support OLS-sponsored projects, initiatives, and programs, as Projects may include faculty development programs, course development initiatives, administrative support initiatives, quality assurance projects, and etc.
• Work closely with the assistant director of OLS on quality assurance initiatives in technology enhanced courses.
• Complete other duties and projects as assigned.

COMPETENCIES

• Ability to collaborate effectively with faculty and faculty development professionals to achieve outstanding outcomes.
• Ability to work as a contributing and collegial member of a team, and to work collaboratively within a team environment.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency in understanding the learning theories and strategies that support best practices in face-to-face, online and technology-enhanced teaching and learning.
• Ability to work with online programs, departments, or institutions to design course templates and/or course standards.
• Proficiency in a learning management system and a range of current learning technologies and the ability to effectively integrate these technologies to develop and enhance course design and delivery.
• Ability to design and facilitate faculty development programs to include online courses (facilitated and non-facilitated), workshops and other online resources for instructors.
• Project management skills.
• Knowledge of the Quality Matters (QM) framework; QM certification perferred.

WORK ENVIRONMENT

• This position operates in a professional office environment that utilizes a combination of individual and team-based approaches to achieving outstanding outcomes. the use of standard office equipment, such as personal computers, printers, copy machines, etc. is required.

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; move about; sit; carry work and use controls, reach with hands and arms, climb stairs, communicate effectively.

POSITION TYPE/EXPECTED HOURS OF WORK

• This position is full-time, Monday through Friday and the hours of work are 8:30 m. to 4:30 p.m. To accommodate special events, work hours may be adjusted occasionally, including earlier start and end times, evenings, and weekends.

REQUIRED EDUCATION AND EXPERIENCE:

• Master’s degree.
• Two to three years of experience in instructional design or educational technology supporting college or university faculty in their teaching.
• Experience working with higher education programs, departments, or institutions to design online and/or hybrid courses, course templates, and/or course standards.
• Experience working collaboratively and effectively in a team environment.
• Experience applying learning theories and strategies that support best practices in online and technology-enhanced teaching.
• Experience with a learning management system (Canvas preferred) and a range of learning technologies.
• Experience designing and facilitating faculty development programs to include online courses (facilitated and non-facilitated), workshops and other online resources for instructors.
• Experience managing projects effectively. 
• Experience using the Quality Matters, or similar, framework in course design.

PREFERRED EDUCATION AND EXPERIENCE:

• Masters’ Degree in educational technology, instructional design, curriculum design, or a closely related field.
• Three years of experience as an instructional designer in higher education.
• Teaching experience in a college or university setting. 
• Quality Matters certification and experience using the framework to design high-quality courses. 
• Experience with instructional technology and use of videos/media in the teaching and learning process.

OTHER DUTIES

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

All persons hired are required to be vaccinated and boosted against the COVID-19 virus, subject to the reasonable accommodation provisions of applicable law. 

This position may be relocated to any of St. John’s University’s physical locations at any time 

St. John’s offers a competitive compensation program which is commensurate with your qualifications, experience, and contingent upon the departmental budget. We also offer an extremely comprehensive benefits program to meet the diverse needs of our workforce. Along with exceptional benefits such as medical, dental, life insurance, long term disability insurance, tuition remission, generous 403(b) employer contribution, employee assistance program, and liberal paid time off policies, faculty and staff can also enjoy St. John’s performing arts, libraries, bookstores, dining facilities, campus recreation and sporting events. 

Any offer of employment is subject to receipt by St. John’s University of satisfactory references, verification of employment and education. 

St. John’s University is an Equal Opportunity Employer and encourages applications from women and minorities. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, or any other characteristic protected by law. 

Required Skills Required Experience

• 5+ years in Customer Service role required, preferably with In-Store Marketing specific experience.  Previous experience as a Supervisor, Team or Project Coordinator required.
• Bachelor’s Degree, or HS diploma plus comparable 5+ years of relevant service experience directly related to the duties of the job. 
• You must have the ability to evaluate Client Services team members skill set in relation to work assignment and capacity.
• You must have the ability to evaluate performance, identify areas for improvement & recommend an improvement training plan for Client Services team members.
• You must possess the ability to establish your own priorities based on leadership goals, and set pace for the Client Services team.
• You must have the ability to follow company policy and understand any rules or regulations governing the work being completed.
• You must have the ability to understand & interpret ISM strategies related to campaign execution, especially in regards to complex data ingestion & promotion logic.
• You must have the ability to understand the impact work has on the ISM service chain and overall platform
• In order to complete duties successfully, you must have very good knowledge of technology to include computers and software, especially MS Office, MS Excel, or other programs that may be specific to the job.
• You must possess very good oral and written communication skills sufficient to explain departmental policy, methods and/or procedures when completing assignments.
• You must have very good organizational skills that are sufficient to coordinate and ensure the accomplishing of work by established deadlines; prioritize Team workloads and make adjustments to meet business needs.
• The ability to work overtime is a requirement of the position. Weekends and holidays may also be required at times.