Summary The Contract Billing - Meter Specialist is accountable for the auditing, collecting, and maintaining of data associated with customer's office equipment Essential Duties and Responsibilities * Facilitate optimized meter acquisition process * Manage Meter Inbox in Outlook, respond to questions and requests, enter incoming meters and providing meters to supporting dealers * Review and audit of eAutomate Meter Contact reports to ensure accurate request generations * Input customer meter billing information into eAutomate and process contract billings * Place phone calls and emails to obtain non-networked meter readings and updated customer contacts * Resolve customer meter billing issues * Review and audit meter reports to insure eAutomate sync; identify and investigate unmanaged - suspect devices. * Educates and presents automated meter acquisition process (NSight - FMAudit) to customers and coordinates installation of the solution with NSight Team * Partner with service team to resolve all serial number issues or other related issues that are discovered during or after service is performed on machines under contract * Interact with contract administrators with serial corrections, location moves, contract questions, etc. * Encourages and builds positive relationships and communicates effectively with all co-workers and outside customers and vendors * Completion of billing of assigned Markets by noon the last day of each month * Conducts self at all times as the public image of the company in accordance with Novatech's Code of Conduct * Other duties may be assigned to meet business needs Supervisory Responsibilities * N/a Qualifications (Skills, Knowledge and Abilities Required) * Ability to sustain a high level of activity; prioritize and perform a variety of concurrent tasks with minimal direction * Self - motivated, strong desire for task completion and follow up * Sharp attention to detail and accuracy; excellence organizational skills * Excellent communication and customer service skills via telephone, e-mail, and in person * Strong relationship management skills with external and internal customers * Must be able to develop partnerships with local management Computer Skills * Proficiency using MS Office Suite; Word, PowerPoint, Outlook, and Advanced Excel skills necessary (Lookup & Pivot Tables) * Previous experience with e-Automate is desired but not required Education And/Or Experience * High School * Previous customer service, administrative, sales, or marketing experience desired but not required Language Skills * English (reading, writing, verbal) Math Skills * Basic business math Certifications, Licenses, registrations or Professional Designations * N/A Requirements * Valid drivers license, minimum levels of auto insurance coverage, and reliable transportation Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions. While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach wit hands and arms; stop, kneel, or crouch. The employee must be able to lift up to 35 pounds regularly. The employee uses computer and telephone equipment. The employee must be able to sit for long periods of time. Company Description Digital Office Solutions, a division of Novatech, Inc., is a Managed Office Provider, offering a comprehensive portfolio of IT, Print, Cloud and Security solutions for organizations across the country. We are growing nationwide and expanding into new markets across the US. This growth has created additional opportunities for talented tech-minded individuals to join our team. Bring your career to Novatech and join our incredible team of Managed Office Experts.
Digital Office Solutions, a division of Novatech, Inc., is a Managed Office Provider, offering a comprehensive portfolio of IT, Print, Cloud and Security solutions for organizations across the country. We are growing nationwide and expanding into new markets across the US. This growth has created additional opportunities for talented tech-minded individuals to join our team. Bring your career to Novatech and join our incredible team of Managed Office Experts.