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ACAP Counselor III

RR Donnelley

ACAP Counselor III

Westlake, OH
Full Time
Paid
  • Responsibilities

    The Project Manager is responsible for managing multiple projects ranging from channel platform, to software-based, to cloud or SQL database projects. Role is involved at initiation through GO LIVE to support hand-off. This includes systems and project planning, implementation of software packages, development of business solutions, change management and handoff to support services. The Project Manager is the voice of reality within the organization and charged with making sure we deliver on time and on budget.

     

    PRIMARY RESPONSIBILITIES

     

    • Primary point of contact and leader of services for projects assigned – including technology driven projects

    • Work closely with account management, clients and vendors to ensure project success

    • Manages portfolio of projects and works with the business areas to prioritize work requests

    • Project scope (with guidance from separate Solution Architect role)

      • Review & analysis of the project scope
      • Management of out of scope requests and escalations to account management
      • Work with appropriate team members to document client-specific Business Requirements Document
    • Work with appropriate team members to document client-specific solution design documentation, which includes workflows, schedules, integration design, report design

    • Work with appropriate team members to document solution test cases

    • Work with appropriate team members to get client and vendor sign off and approval of deliverables

    • Project Planning

      • Preparation and tracking progress of project plans, timelines, schedules
      • Schedule and lead client or vendor meetings as it relates to projects
      • Leading IKT (internal knowledge transfer) call with sales, account management & solution team members
    • Project communication

      • Regular communication with clients, including status meetings and reports
      • Identification of dependencies and impact of those dependencies to the team
      • Identification of issues and escalation of those issues to appropriate team members
    • General

      • Manage individual and team utilization against budget
      • Manage team resources
      • Managing client requests and issues during the project
      • Delivers project scope on time and on budget
      • Leverages standard project processes and methodology
    • On-call support may be required depending on client needs

    • Travel as necessary

     

    Required Skills

    • Bachelor’s degree required

    • 4+ years Project management experience

    • EXPERIENCE WITH SALESFORCE MARKETING CLOUD OR OTHER MARKETING AUTOMATION PLATFORMS IS STRONGLY PREFERRED.

    • Detail-oriented

    • Experience with implementations of marketing cloud solutions

    • Strong interpersonal skills, written and verbal communication skills, including client-facing and internal

    • Ability to work effectively in a team situation

    • Ability to work independently to resolve issues

    • Demonstrates strong problem solving abilities

    • Previous experience with Workfront or other project management based software a plus

    • PMP certification a plus

     

    RRD IS AN EEO/AA INCLUDING VETS AND DISABLED EMPLOYER

     

    Required Experience

  • Qualifications
    • Bachelor’s degree required

    • 4+ years Project management experience

    • EXPERIENCE WITH SALESFORCE MARKETING CLOUD OR OTHER MARKETING AUTOMATION PLATFORMS IS STRONGLY PREFERRED.

    • Detail-oriented

    • Experience with implementations of marketing cloud solutions

    • Strong interpersonal skills, written and verbal communication skills, including client-facing and internal

    • Ability to work effectively in a team situation

    • Ability to work independently to resolve issues

    • Demonstrates strong problem solving abilities

    • Previous experience with Workfront or other project management based software a plus

    • PMP certification a plus

     

    RRD IS AN EEO/AA INCLUDING VETS AND DISABLED EMPLOYER

     

  • Industry
    Manufacturing