Admin Assistant Specialist, Ogden, UT CSO req 12590 UT-Ogden, United States Group: Aerospace Group N. America Job Family: Support Job ID: 12590-1A Posted: 2018-12-13 Parker PARKER HANNIFIN Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For 100 years the company has engineered the success of its customers in a wide range of diversified industrial and aerospace markets. PARKER AEROSPACE Parker Aerospace, an operating segment of Parker Hannifin Corporation, is one of the worlds leading producers of flight control, hydraulic, fuel, inerting, fluid conveyance, thermal management, and engine systems and components for the aerospace industry. We design and build equipment for virtually every aircraft and aero engine being produced in the world today. In addition to game-changing technology, our customers look to us for shorter lead times, lower costs, higher reliability, and lifetime support. All coupled with the positive attitude and innovative thinking of a true business partner. Parker Aerospace provides unmatched performance for both our customers and shareholders, built on a foundation of integrity, innovation, and customer satisfaction. As a result, our business has seen consistent growth and, best of all, our team members share in Parkers success. ADMINISTRATIVE ASSISTANT SPECIALIST, Ogden, UT REQ 12590 Customer Support Operations POSITION SUMMARY: With minimum supervision, responsible for administrative duties of broad scope and complexity requiring independent judgement and familiarity with applicable procedures. Effective interpersonal, verbal and written skills; versatile to interface at all levels of the organization. RESPONSIBILITIES Following established procedures, perform a variety of administrative responsibilities. May be required to perform some or all of the following: Strong working knowledge and proficient with MS Office suite, publishing applications, as well as creating documents containing financial or statistical data or scientific, technical or legal terminology. Administers customer accounts by reviewing service and/or spare product requirements to existing terms and conditions of purchase orders or maintenance agreements. Establishes and maintains customer relationships through courteous and efficient servicing of customer requests. Maintains regular communication with assigned customer accounts and responds to customer service issues. Prepares, and submits correspondence in response to customer requests. Maintains an appropriate level of confidentiality with regard to customer and company matters. Responds to requests for quotations in a timely manner and coordinates with price estimating. Reviews pricing for reasonableness, submits quotations/proposals for customer review, and handles customer questions regarding the submitted quote/proposal. Coordinates with various functions of the company (e.g. quality, shipping/receiving, accounting, order entry, planning and shop personnel) on customer issues. Prioritizes requests and commits to reasonable production and/or provisioning leadtime. Releases repairs to production when customer approval is received by submitting work order to scheduler and updating sales order with delivery date and repair costs. Develops action plans to address past due items. May have oversight of order entry activity and shipping for spares. Enter and manipulate data on spreadsheet, data base or file management programs and perform a broad range of typing projects with high degree of accuracy and speed. Set priorities and procedures for accomplishing work. May be required to delegate portions to others or offer assistance and support to others. Collect data, conduct research and compile information using a variety of mathematical calculations for a broad range of reports and projects. Conduct inquiries into specific problems, such as delays, to ensure objectives are being met. Communicate potentially negative situations to management in a constructive manner. Read mail, highlight action or important items, attach relevant files or information before distributing. Respond to routine correspondence or draft routine responses for review and signature. Interface effectively with team members, functional departments and customers. Screen calls, respond to routine questions and receive and/or escort visitors. Perform other related responsibilities. Job Requirements: Minimum of three years of increasing in complexity of administrative duties related office experience or demonstrated ability to perform described responsibilities High School diploma or education certificate in applicable functional area preferred. Working knowledge of R-Card. MSS knowledge is preferred. Thorough knowledge of office equipment, administrative procedures and/or terminology in functional area. Ability to accurately record meeting proceedings, where applicable. Proficient with Microsoft Suite software. Must demonstrate effective verbal, written and interpersonal communication skills. Ability to work effectively with others and be a participative team player. HOW TO APPLY Please upload resume in Word or PDF format with your online application at parker.com/careers referencing Job ID #12590. A cover letter summarizing experience against above qualifications is recommended.