Customer Service Associate (DIV) -Job Details Level Experienced Job Location Sugar Land - Sugar Land, TX Position Type Full Time Education Level 4 Year Degree Job Shift Any Job Category Customer Service Description Position Summary: QuVa Pharma is currently recruiting enthusiastic individuals who would enjoydelivering an excellent customer experience to QuVa customers. We currently have openings for Client Relations Consultant. Client Relations team members are responsible for engaging customers throughout the onboarding process,ensuring order management and fulfillment for assigned customers are executed effectively, and addressing customer complaints to ensure we maintain our customers business and loyalty. We are seeking team members who can build strong relationships with pharmacy buyers, can listen to customer needs, and offer unique and innovative solutions. Successful candidates will be well-trained in our product and service offerings, as well as have a strong command of the companys philosophy and policies. Essential Functions / Key Results Areas: -Onboard new customers: ensure customers are loaded onto QuVa online ordering and ERP system, as well as support the customers operations personnel to overcome any barriers to order fulfillment. -Provide training to customers as needed for QuVa Online Ordering Portal -Support existing customers ordering via email, phone, and in person, interacting with Field Force, Operations, and Shipping teams -Schedule product shipments that match product batch releases, adjust orders based on shipment date changes or modifications requested by customer -Resolve customer issues by clarifying the customer's need; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure resolution. -Maintain in-depth knowledge of product and service offerings, policies, market trends. -Use data to identify opportunities to improve customer service and drive business decisions. -Build strong relationships with Field force and customers to deliver positive results as defined by the customer. -Keep accurate customer call logs, account files in SF.com, product ordering portal accuracy, etc -Travel if any, would be minimal and infrequent. Qualifications Education / Qualifications / Certifications: -Bachelors degree or equivalent. Experience / Knowledge: -3 to 5 years experience in a customer-focused role. Hospital/Pharmaceutical experience preferred. -Strong communication and interpersonal skills. -Ability to prioritize, and complete tasks in an accurate and timely manner. -Experience with Salesforce.com or equivalent CRM program. -Experience with ERP systems. -Proficient in Microsoft Office, including Outlook and Excel. Competencies / Skills: -Customer Service and Customer Focus Driven -Listening, Root Cause Analysis, Resolution Management -Verbal and Written Communication -Data Entry Skills -Product/Industry Knowledge pharmaceutical, large production compounding, medical, hospital environment -Multi-tasking Physical Requirements / Work Environment: -Ability to sit and/or stand 8 hours or more per day if needed. -Ability to manipulate necessary office equipment, computer software, hardware & equipment. -Ability to perform the following physical activities: stooping, reaching, standing, grasping, walking, feeling, talking, and hearing. It is the policy of QuVa Pharma to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors. -(DIV) -Sign In -(UL)