RRD Global Outsourcing is seeking a dynamic and seasoned Office Services Manager with background and experience
supporting Mail, Reprographics, Facilities, Supply, and Records management. The position will oversee a staff size of
approximately 30 associates. The Manager will work in a multiple shift environment to coordinate and monitor quality of
deliverables. This position is client facing and will play a significant role in the management and collaboration of activities
with our clients.
JOB RESPONSIBILITIES:
- Collaborate with the Account Director(s) to develop strategy and best practices around process and service delivery across accounts
- Establish and build a strong relationship with clients at all functional levels; Strive to be anticipatory of client needs by understanding their business and expectations
- Analyze and develop service improvement in response to client feedback
- Coordinate and direct the work activities of staff, ensuring that client expectations are met by monitoring quality and productivity while acting as a technical resources for the team and leading compliance with required operational best practices
- Responsible for performance, development and coaching of staff, including providing training to new/existing team members, and ensuring that staff is educated regarding appropriate client processes
- Interview and make decisions on the hiring and performance management of team members
- Utilize reports to manage charge assignments, work rates, and other productivity measures; Analyze and summarize various performance metrics including, but not limited to, volumes, job requests, and performance metrics.
- Provide full range of staff management duties for group of 10 employees, to include payroll processing; time tracking; employee relations; scheduling; performance management, including coaching, feedback, development planning and succession planning; and provide expertise and guidance to team members and business partners
- Collaborate and provide project management oversight during new service implementation to ensure that client requirements are understood including the service solution, required timeline, procurement needs, staffing requirements, service levels, etc.
- Support Business Development efforts by contributing to the proposal process though client site visits, solutions development, staff configuration recommendations, proposal content and other information as required.
- Utilize interpersonal and leadership skills sufficient to handle routine and non-routine business matters, including effective communication and taking direction from a diverse group of clients with professional courtesy and tact
RRD IS AN EEO/AA INCLUDING VETS AND DISABLED EMPLOYER
Required Skills
- Bachelor’s Degree in a related field preferred, with a minimum of 5-10 years of professional services management experience within a legal/law firm environment
- Strong technology including some project management experience, and a proven track record of effective leadership
- Ability to understand clients business needs and implement solutions to address needs in an efficient and effective manner
- Must be able to build credibility and collaborate at all levels
- Able to build strong, cohesive and high performing teams through effective skills in motivating and influencing others
- Advanced software knowledge should include Adobe Acrobat, Microsoft Word, Excel, and PowerPoint
- Work schedule flexibility an absolute requirement based on business needs of a 24/7 operation
RRD IS AN EEO/AA INCLUDING VETS AND DISABLED EMPLOYER
Required Experience