IDEAL LOCATION:
EAST COAST / NYC / DC AREA = 1 OPEN
CHICAGO AREA - 2 OPENINGS
For over 150 years, RR Donnelley has helped businesses connect with audiences through the power of words and images. With our numerous complementary capabilities in creative and design services, content management, digital and print production, data analytics, supply chain management, business process outsourcing and logistics, RR Donnelley can power its more than 60,000 customers to create connected experiences with their customers.
SUMMARY DESCRIPTION:
Serves as a direct liaison between the client, sales and division, ensuring timely and accurate production of the client’s product for high profile accounts or accounts which require special expertise. Coordinates all phases of manufacturing and distribution of the client’s product while ensuring adherence to the specifications supplied to RR Donnelley by the client. Provides guidance, mentoring, training and leadership to other members of the Client Services team.
MAJOR RESPONSIBILITIES:
- Receives direct mail campaigns from existing clients and executes all phases of production including communication and details necessary to successfully process orders through the appropriate production facility in a timely and efficient manner, without disruption, from inception through delivery.
- Responsible for creating all production-related materials or documents such as part / plate matrices, production specs, imaging & order processing instructions, quality guidelines, communicating daily status and production schedules.
- Conduct general proof reviews to ensure that all client and RMS standards are met.
- Coordinate delivery schedules with customers on in-coming components for use in the direct mail package. Coordinate delivery schedules with other RRD facilities to ensure that all components are available for timely production at the finishing RMS facility.
- Troubleshoot and traffic all production-related tasks. Identify production-related problems and solutions associated with client projects and participate in decision making with Client Services team. Expected to initiate solutions to complex or unusual issues, coordinating with sales as appropriate.
- Attend client pre-planning, debrief, creative strategy, and any other production-related meetings as needed. Travel to client site, production facility or other sites as required. Attend press checks on behalf of customer or sales, if necessary.
- Review all invoicing and dispute charges when discrepancies are discovered.
- May be responsible for inputting, updating and maintaining forecast system for assigned accounts.
- Manage and develop relationships with assigned accounts to further penetrate the business in a production capacity. Support sales initiatives by identifying additional opportunities within assigned accounts.
- Support sales staff with procurement of new business. Maintain knowledge and understanding of company product lines, capabilities, market conditions, price and competitive activity within assigned accounts.
- Responsible for mentoring and coaching Client Service Representatives to develop their skills and performance. This may include, but is not limited to, assigning projects, training, managing, and providing leadership.
- Facilitates the rollout of customer specifications for jobs and provides training that is specific to customer requirements for particular jobs to other employees as necessary.
- Determine and document departmental best practices, special projects and SOP’s.
- Assist Sales and perform other duties as required or requested.
Required Skills
- College degree in printing technologies or business related field or equivalent.
- Three or more years of experience in printing/binding and direct mail.
- Demonstrated effective interpersonal skills and strong written and oral communication skills.
- Established PC skills with Windows-based applications as well as previous experience with Microsoft Office.
- Direct Mail experience PREFERRED, but not required
RRD IS AN EEO/AA INCLUDING VETS AND DISABLED EMPLOYER
Required Experience