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Senior Business Intelligence Analyst

Kansas City Southern Railway

Senior Business Intelligence Analyst

Westlake, OH
Full Time
Paid
  • Responsibilities

    Description

    This position is responsible for incident troubleshooting on the Positive Train Control (PTC) and Energy Management System (EMS) incident management support desk. It performs analysis, troubleshooting and resolution of PTC and EMS incidents effecting train operations.

    Receives instruction, guidance, and direction from others. Uses existing procedures to solve routine or standard problems. Works on sub portions of projects using knowledge developed through education or experience. Contributes to specific objectives and outcomes as directed.

    Accountabilities

    • Monitors Positive Train Control (PTC) and Energy Management System (EMS - such as Automatic Engine Shutdown System (AESS) and Trip Optimizer) incident activity to ensure all tickets are being worked and resolved within the correct ticket urgency timeframe with the proper team assignment, and thorough updates completed for all relevant incident data within the corresponding ticket.
    • Creates incident tickets and troubleshoots, reaching out to signal, dispatch, telecommunications or other stakeholder groups as necessary.
    • Portrays a command and control presence while managing critical incidents with ability to maintain composure in a fast paced, high volume and pressure environment and exhibits exemplary customer service skills when working across diverse organizations;
    • Monitors PTC and EMS systems and assets including waysides, locomotives, faults, connections, radio, help desk, back office, events, trains, etc.
    • Exemplifies KCS Vision, Values, and Culture in each and every interaction with team, clients, and stakeholders.

    Ideal Candidate Qualifications:

    Required

    • Bachelor's degree from an accredited university or college, or enrolled in an accredited program with less than one year until graduation, or equivalent combination of education and experience

    Preferred

    • Advanced degree in a relevant discipline of study
    • ITIL certification or equivalent
    • Understanding of railroad operational processes as it relates to locomotive, signal, and communication processes, train dispatching, and understanding of general code of operating rules.

    Working Conditions

    • Requires the ability to work on a rotating shift basis, availability is required 24 hours per day and 7 days per week, including weekends and holidays.
    • This job operates in a clerical, office setting. This role routinely uses standard office equipment.
    • This position has a regular full time schedule with a normal work week of Monday through Friday. There may be a need for occasional work after hours or weekends.
    • This position may require minimal travel up to 10% of the time.

    We Offer:

    • Complete health and welfare benefits package
    • Competitive salary
    • Incentive plan
    • Railroad Retirement benefits
    • 401k savings
    • Leave/vacation plan

    EEO Statement

    We value a culturally diverse workforce and are proud to be an equal opportunity employer while providing reasonable accommodations for all employees. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other legally protected basis, in accordance with applicable law.

    Company Overview

    In 1887, Arthur Stilwell constructed a north-south railroad while others were heading east and west, setting the tone for a century-old legacy of outstanding vision; entrepreneurial spirit; resilience in the face of adversity; and, willingness to challenge conventional wisdom. Building on that legacy, our culture is further defined by a new vision for the future and a core set of values - Safety, Customer Focus, Communication, Teamwork, Initiative & Innovation, and Diversity & Civility. We believe that the way we do business is as important as the business we do.

    In addition to a culture that allows employees to thrive, we encourage resourcefulness with an award, recognizing employees who see a problem (or opportunity), find a solution, and use whatever authority and resources are available to get a job done well - accomplishing what was previously thought could not be done.

    If you want to do work that is creative and strategic, be heard, grow professionally, be valued by

    your employer, and know that you are making an important contribution to an essential industry, a global supply chain, and the larger economy, Kansas City Southern may be the place for you.

    Required Skills

    Required Experience

  • Qualifications

    REQUIRED SKILLS:

    • Bachelors degree in a discipline related to the functional work and a role with 5-7 years of relevant work experience OR demonstrated ability to meet the job requirements
    • Proficiency with data visualization is required. Experience and/or certifications with Tableau, Microsoft BI, Domo, or other BI tools is strongly preferred
    • Proficiency querying SQL or Snowflake databases. SQL certifications are strongly preferred
    • Experience with digital marketing platforms (Adobe Analytics, Google Big Query) is preferred. Marketing industry experience is a plus
    • Excellent knowledge of desktop software such as Microsoft Word, Excel and PowerPoint
    • Excellent communication skills with ability to state messages in a clear manner by using language that is easy for others to understand.

     

    RRD IS AN EEO/AA INCLUDING VETS AND DISABLED EMPLOYER

    RRD IS AN EEO/AA INCLUDING VETS AND DISABLED EMPLOYER