PRINT PRODUCTION SPECIALIST
RR Donnelley is looking for an energetic & highly motivated team member to join our Thousand Oaks printing facility in Westlake Village, CA
JOB DESCRIPTION:
Coordinate production of printed materials, or print related services, for the company’s customers. Maintain positive customer relations through active engagement of the customer through all stages of the manufacturing process from initial contact through final disposition of the customer’s product.
JOB RESPONSIBILITIES:
- Engage customers to gather job requirements and translate requirements into detailed manufacturing/kitting instructions and shipping/postal instructions for disposition of the products.
- May make suggestions to customers regarding workflow/process improvements to proposed jobs to maximize the benefits to both the customer and the company. Provide quality review for other Print Production Specialists to ensure all information is accounted for and accurate before commencement of production.
- Ensure job instructions are entered and verified in the various manufacturing systems and queued to the production schedule.
- Confer with customers throughout production to keep them informed of the status of jobs, solicit additional information needed for current jobs and coordinate changes to jobs. May forward/review proofs with customer, obtain approval of materials, such as artwork, color separations, or ink samples.
- Coordinate production of components with other internal plants and/or external vendors as required.
- Coordinate the resolution of customer or manufacturing issues with customer jobs. Engage appropriate departments to verify the issue and determine the root case. May make recommendations to management on appropriate response to issues that are in the best interest of the customer and the company. Communicate with customers regarding the resolution of issues.
- May provide pre-sales support with customers and discuss the manufacturing capabilities and requirements needed to produce a successful job.
- Monitor progress of jobs throughout production, confer with manufacturing operations on counts and final runs and ensure the final product meets customer requirements and company standards.
- Tally the final production runs and work performed to assemble paperwork for billing purposes.
- May mentor junior level Print Production staff or work on special projects.
WE OFFER:
A Competitive Salary
Excellent Benefits including Medical, Dental, Vision
Flexible Spending Account (FSA), Health Spending Account (HSA)
Employer Paid Life, Short-term Disability, Long-term Disability
401K Plan with Company Match
Paid Holidays/Vacation/Sick Time
Employee Discounts/Recognition
At RRD, our people make a difference every day – in production, working with customers, or behind the scenes in a support role. They know how to manage the job and exceed expectations. Founded in 1864, RRD is a global company that employs over 25,000 people in 40 countries. For a challenging and rewarding career opportunity with an innovative industry leader, consider starting or continuing your career with RRD!
_ _RRD IS AN EEO/AA, INCLUDING VETS AND DISABLED EMPLOYER
Required Skills
Required Experience