Printing Customer Service Rep - Healthcare Specialty
RR Donnelley helps organizations communicate more effectively by working to create, manage, produce, distribute and process content on behalf of our customers. The company assists customers in developing and executing multichannel print and digital communication strategies that engage audiences, reduce costs, drive revenues and increase compliance. Strategically located operations provide local service and responsiveness while leveraging the economic, geographic and technological advantages of a global organization.
JOB OVERVIEW
In this role, you partner with Sales as the primary liaison between the customer, IT and Operations across the platform. You engage customers to gather requirements and translate for internal IT and Operations teams. You’ll manage projects that deliver multichannel print and digital communication solutions that satisfy those requirements. You play a vital role in building solid customer relationships, monitoring customer satisfaction, growing the account and providing consultation in conjunction with Sales.
RESPONSIBILITIES
This position will be office based, but can be located anywhere in the US.
Required Skills
HS diploma or equivalent with 8-9 years of relevant administrative/operational support in manufacturing operations or office environment directly related to the duties of the job, OR demonstrated ability to meet the job requirements through a comparable number of years of work experience. May possess additional education certification in this level.
Understand the fundamentals of relational database programming and system integration with the ability to gather business requirements and articulate those needs to both internal and external customers.
Formal project management training is a plus but hands-on experience is highly preferred.
Fundamental understanding of variable digital print with grounding in traditional printing methodologies.
Familiarity with warehousing and distribution environments
Experience in a mailing environment preferred
Collaborative but assertive
Able to establish priorities
Excellent organizational skills, focus, and attention to detail with a desire to work in a fast-paced, hectic and energetic environment managing multiple projects simultaneously.
Strong PC and technical skills including ability to manipulate data and create reports within commonly used tools such as MS Excel
Excellent written and verbal communications skills including solid English grammar and business writing techniques
Strong business acumen
Strong mathematical aptitude
Professional appearance and demeanor, resulting in comfort and competency in situations requiring face-to-face customer contact
Excellent listening and interpretation skills
Keen customer service orientation
Financial analysis skills
Some travel required
RRD IS AN EEO/AA INCLUDING VETS AND DISABLED EMPLOYER
Required Experience
HS diploma or equivalent with 8-9 years of relevant administrative/operational support in manufacturing operations or office environment directly related to the duties of the job, OR demonstrated ability to meet the job requirements through a comparable number of years of work experience. May possess additional education certification in this level.
Understand the fundamentals of relational database programming and system integration with the ability to gather business requirements and articulate those needs to both internal and external customers.
Formal project management training is a plus but hands-on experience is highly preferred.
Fundamental understanding of variable digital print with grounding in traditional printing methodologies.
Familiarity with warehousing and distribution environments
Experience in a mailing environment preferred
Collaborative but assertive
Able to establish priorities
Excellent organizational skills, focus, and attention to detail with a desire to work in a fast-paced, hectic and energetic environment managing multiple projects simultaneously.
Strong PC and technical skills including ability to manipulate data and create reports within commonly used tools such as MS Excel
Excellent written and verbal communications skills including solid English grammar and business writing techniques
Strong business acumen
Strong mathematical aptitude
Professional appearance and demeanor, resulting in comfort and competency in situations requiring face-to-face customer contact
Excellent listening and interpretation skills
Keen customer service orientation
Financial analysis skills
Some travel required
RRD IS AN EEO/AA INCLUDING VETS AND DISABLED EMPLOYER