POSITION SUMMARY

In this position, you will be expected to maintain positive internal customer relations through active engagement during all stages of the manufacturing process; from initial contact through final disposition of the customer's product.  

RESPONSIBILITIES

_Work assignments are often routine, but on occasion tasks may be non-routine and require some deviation from accepted practice(s) and/or procedure(s) to complete.  Assignments are given in terms of subject area concerned, with specific objectives and possible problems identified. _

• You will engage internal customers to gather job requirements and translate customer requirements into detailed manufacturing/kitting instructions and shipping/postal instructions for disposition of the customers’ products.
• You are responsible for providing all necessary support to sales, including but not limited to the following: receive calls, faxes, mail, and email; provide proof of delivery and order status upon request.
• You will ensure job instructions are verified and change notices processed (including pricing and quotes) in the various manufacturing systems.
• You will be expected to provide quality review on your own.
• You are expected to verify composition or perform copy prep, as needed for order processing purposes.
• You will coordinate all corrections and/or changes that occur during work-in process through written and/or verbal instructions.
• You will engage in the Corrective Action process which includes investigative root cause and actionable improvements.
• You will assist to create and/or update process documentation, workflows and job aids specific to your customer base and position and make them available for use by other team members.
• You will have data entry responsibilities; including, but not limited to: setting up new items, jobs, google docs and managing current inventories.

 You will be expected to perform other related duties and participate in special projects as assigned.

JOB KNOWLEDGE & SKILLS

The duties and responsibilities described above are the essential functions of the job.  The qualifications below are representative of the knowledge, skills, and/or abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 HS diploma or equivalent.

You must have the ability to take direction from others and act on delegated tasks.

• You must have the ability to follow company policy and understand any rules or regulations governing the work being completed.
• You must have the ability to understand the impact your work has on your department, customer or company.
• In order to complete duties successfully, you must have good working knowledge of technology to include computers and software programs such as MS Office or other programs that may be specific to the job.
• You must be able to manage daily contact with internal customers while completing daily work assignments,
• You must possess very good oral and written communication skills sufficient to explain departmental policy, methods and/or procedures when completing assignments.  
• You must have very good organizational skills that are sufficient to accomplish work by established deadlines.

RRD IS AN EEO/AA INCLUDING VETS AND DISABLED EMPLOYER

Required Skills Required Experience