Job Description

Are you a highly motivated self-starter with ability to think on your feet and looking to bring your previous customer service & manufacturing experience to an industry leader in a regional customer service management role? We have a great opportunity for you to do just that. As the Regional Customer Service Manager you will oversee a team of customer service professionals and coordinate information flow between customers & our plants to meet & exceed customer needs.

Responsibilities in this leadership role include:

• Supervises customer service representatives by providing day-to-day oversight including orienting, training, assigning, scheduling, and coaching .
• Ensures accurate & timely customer communication.
• Fills in for customer service representatives as needed.
• Collaborates with CSR, sales & plant management to solve & investigate customer’s long-standing or complex problems.
• Regularly visits customers for the provision of one-to-one service.
• Instrumental in facilitating new information requests from customers.
• Provides recommendations & facilitates customer service resolutions with plants.
• Coordinates information flow with other departments.
• Collaborates & works with sales, general managers, plant managers and production managers to meet customer demands.
• Resolves escalated matters in conjunctions with the VP, Customer Service.
• Sets & directs plant scheduling plans, in concert with customer demand, plant & production control.

Qualifications

In addition to your Bachelor’s degree preferred; external customer service & management training desired along with 3-5 years’ experience in customer service, preferably in a manufacturing environment you will have the following:

• Must be capable of flexibility and be easily accessible during off hours
• Must be able to work in a team-oriented, fast-paced, sales environment
• Proven track record of consistently achieving or exceeding goals
• Proficient computer skills with Microsoft applications, Word, Excel and Outlook
• Superior customer service and selling skills
• Superb communication and interpersonal skills
• Strong organizational skills with the ability to prioritize and multi-task
• Detailed oriented and able to work independently
• Ability to deal with conflict
• Fequent Travel

Additional Information

Equal Opportunity Employer Precoat Metals is a Drug Free Work Place

Precoat Metals will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B,J or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

INDHP

We are an Equal Opportunity Employer.

Precoat Metals is a Drug Free Workplace