Job Description

Position Summary

We are looking for a Retail Compliance Specialist to join the Western Digital Fulfillment Operations Team to be responsible for the management of our Retail Chargeback program, including investigating and data analyzing chargebacks, recurring trend analysis, projecting customer penalties and process documentation. This role will serve as a subject matter expert on retailer programs and supporting process improvement initiatives with internal and external functions to reduce financial losses from invalid chargebacks. The ideal candidate possesses excellent analytical skills, attention to detail, ability to work cross-functionally and strong communication skills.

Essential Duties and Responsibilities:

• Experience with retail compliance and penalty programs (e.g., Walmart’s OTIF - On Time In Full, Amazon Vendor Central, Target’s requirements) involving tracking and analyzing vendor penalties, such as chargebacks, late deliveries, labeling errors, incorrect shipments. Review and validate claims received from retail partners to determine legitimacy and compliance with contractual terms.
• Should be subject matter expert on Retail routing guides, SLAs, penalty clauses and primary point of contact for internal and external partners on any routing guide changes/ compliance developments impacting retailer shipping methods.
• Drive chargeback data scraping and running complex operational data analysis from ERP systems into measurable insights for budgeting and forecasting on chargeback volume and revenue. Develop and manage reporting dashboards, conduct monthly and quarterly business reporting to management on penalty root causes, recurrence rates, and vendor performance KPI.
• Research chargeback disputes by analyzing supporting documentation such as purchase orders, invoices, shipping records, and EDI data. Collaborate with internal departments (Sales, Operations, Logistics, IT and Finance) to gather required documentation and resolve discrepancies.
• File and track chargeback disputes within specified deadlines to ensure timely recovery of funds. Maintain detailed and organized records of all chargeback activities for audit and reporting purposes.
• Identify trends, root causes, and recurring chargeback issues; recommend process improvements to minimize future deductions. Streamline process by proposing policy or system changes within WD and external warehouse partners to improve compliance.
• Lead effective communications with Retailers and drive joint improvement opportunities.
• Conduct quarterly training to cross functional teams – Sales operations, fulfillment, transportation on retailer compliance updates.

Qualifications

Education:

Bachelor’s/ Master's degree in Accounting, Finance, Business Administration, Engineering, Supply Chain Management, Logistics or related field (preferred).

Experience:

• 3-5 years of experience in chargeback resolution, accounts receivable, or retail deductions (consumer goods, retail, or distribution industry preferred).
• Strong skills in data analysis using Excel, SQL, or BI tools (Power BI, Tableau)
• Familiarity with major retailers’ compliance portals (e.g., Walmart, Target, Amazon, Costco, etc.) is a plus.
• Experience with Retailer Systems such as navigating Retailer platforms (e.g., Amazon Vendor Central, Walmart Retail Link, Target Partners Online, Best Buy Partner Portal), Chargeback management tools or internal ticketing systems.
• Experience in ERP systems (Oracle, SAP) and Transportation Management Systems (OTM)

Skills:

• Strong analytical and problem-solving skills with a high degree of accuracy.
• Excellent communication and collaboration abilities across multiple departments.
• Knowledge of EDI transactions and chargeback dispute workflows.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Key Competencies

• Detail-Oriented and Organized
• Financial and Data Analysis
• Process Improvement Mindset
• Cross-Functional Collaboration
• Accountability and Initiative

Additional Information

Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate against any applicant or employee based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the “Know Your Rights: Workplace Discrimination is Illegal” poster. Our pay transparency policy is available here: Pay Transparency Nondiscrimination Provision (dol.gov)

Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at jobs.accommodations@wdc.com to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Based on our experience, we anticipate that the application deadline will be 01/22/2026 (3 months from posting), although we reserve the right to close the application process sooner if we hire an applicant for this position before the application deadline. If we are not able to hire someone from this role before the application deadline, we will update this posting with a new anticipated application deadline.

#LI-AS1