Call Center Consultant - Porsche (SO-NA) 6301 NW 5th Way, Suite 4000, Ft. Lauderdale, FL, us Full-time Legal Entity: Bosch Security Systems Inc. Company Description Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 8,000 associates at 27 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and transportation, and logistics sectors as well as information and communication technology. More information at www.boschservicesolutions.com Job Description The Call Center Consultantposition is responsible for answering incoming calls and providing excellent customer service to Porschecustomers, following program guidelines and call center standards. Respond to incoming calls and other messages from Porschecustomers and provide them with accurate answers and guidelines related to the Porscheprogram. Develop customer relationships that contribute to business objectives and promote customer loyalty Research and resolve customer questions and issues to ensure customer satisfaction and retention Process tickets using a web based system to escalate customer issues as needed Qualifications Minimum of High School Diploma 0-2 years of experience working in a call center environment Excellent communication skills, both verbal and written Proficient in Microsoft Office and web based applications Knowledge of customer service Strong interpersonal skills Strong organizational skills and attention to detail Ability to work in a fast-paced environment with daily work processing deadlines Ability to work effectively without supervision Strong in leadership, empathy, communication, and team orientation Additional Information By choice, we are committed to a diverse workforce - EOE/Protected Veteran/Disabled. BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives. FIRST Robotics (For Inspiration and Recognition of Science and Technology) AWIM (A World In Motion) I'm interested Privacy Policy