For over 150 years, RR Donnelley has helped businesses connect with audiences through the power of words and images. With our numerous complementary capabilities in creative and design services, content management, digital and print production, data analytics, supply chain management, business process outsourcing, and logistics, RR Donnelley can power its more than 60,000 customers to create connected experiences with their customers.
SUMMARY DESCRIPTION:
The Content Specialist is a client-facing RR Donnelley consultant who provides writing and editing services. You accurately interpret and analyze business and technical requirements to facilitate the writing, editing, and production of custom content that fulfills client specifications. You consult with stakeholders and subject matter experts to define requirements. You manage and partner to facilitate the production workflow of multiple documents simultaneously, including ensuring on-time delivery and accurate input from all stakeholders. This role is focused on financial services, specifically, banking, and insurance messaging that communicates operational issues and instructions to the institution’s customers. You serve as a business analyst for written communication in any medium (print, digital, emails, text alerts, etc.).
MAJOR RESPONSIBILITIES:
- Adhere to standards for MS-Word Readability Statistics, AP Style, and client in-house styles
- Manage document creation workflow from initial request to final publication. Conduct research to understand the content assignment, stakeholder needs, and legal/regulatory details
- Collaborate with business stakeholders to facilitate and translate the development of each document’s content requirements
- Identify and assess true customer needs beyond the initial customer request
- Understand the differences between various media channels (print, online, or mobile)
- Write and define content inappropriate business language for multiple channels
- Write and translate messaging requirements by focusing on the 5 W’s and H: who, what, when, where, why, and how
- Manage and consult on requirements and content for assignments by working with RRD team or client advisors
- Understand the process for gathering content requirements for correspondence. Proactively and diplomatically educate business stakeholders and subject matter experts on this process
- Attend daily team standup and production meetings
- Learn and use software and business processes for creating and managing documents, including Salesforce.com and Adobe Acrobat Professional
- Competently shift priorities throughout the workday, as required, and with help from RRD colleagues and onsite Editorial Manager
- Adhere to standards for MS-Word Readability Statistics, AP Style, and client in-house styles
Required Skills
EDUCATION:
REQUIRED: Bachelor’s degree or equivalent experience
EXPERIENCE:
REQUIRED: Three (3) years of business writing, proofreading, and/or editing experience
SKILLS:
REQUIRED
- Excellent communication skills, both written and verbal, along with the ability to listen for understanding
- Excellent people skills: interacting with, providing support, establishing a high-trust relationship in a cheerful, professional atmosphere
- Strong interviewing skills. Able to ask unscripted strategic and logical questions to elicit a full understanding of client needs
- Ability to work within and meet time-constrained deadlines
- Ability to analyze issues and make decisions for the greater good
- Ability to work independently and with a team to achieve business objectives
- Strong project management skills in a fast-paced environment with multiple, changing priorities
- Logical reasoning, critical thinking, and sound judgment skills
- Experience in Financial Services or Insurance industries useful, but not required
- Proficient in Microsoft Office, especially Word, Excel, and Outlook
- Experience with writing tools and other types of similar software
- Ability to quickly learn other software used for document creation, such as Adobe Acrobat Pro and Salesforce
- Technical editing skills and mastery of AP Style Guidelines
- Proofreading skills
NOTE: AS CANDIDATES MOVE FORWARD IN THE POSITION, A SKILLS TEST WILL BE PROVIDED.
RRD IS AN EEO/AA INCLUDING VETS AND DISABLED EMPLOYER
Required Experience