The Creative Project Manager provides day-to-day project support for the Creative Services team and should have a background in traffic procedures as well as scheduling using project management software. The Creative Project Manager is the key liaison between our clients and our creative team in the development of packaging, signage, in-store displays and other creative projects. This role is part of an in-house creative services team, and is responsible for receiving and understanding project requests, creating schedules, negotiating timelines, confirming resources, ensuring the scope is achievable, and reporting on project progress on a daily and weekly basis, ensuring deadlines and deliveries are met.
RESPONSIBILITIES
- Take ownership of creative requests by following up with partners to ensure that jobs have complete information, and client expectations and deadlines are met.
- Facilitate workflow of all projects through the creative team to ensure resource availability and allocation.
- Be main contact to the client for all creative project needs
- Expedite all rush jobs
- Know current job status, location and completion time for all jobs;
- Actively participate in process development, staff and cross-functional meetings
- Adhere to existing processes and recommend process changes based upon need
- Assess process and procedure compliance
- Provide leadership and training to staff when needed
- Document traffic and artist challenges to assist with team development and training
- Act as primary point of contact for escalating IT and systems issues
- Provide excellent customer service at all client interactions
Required Skills
- 5+ years of experience in project management or comparable experience with progressively expanding responsibilities.
- Strong problem-solving and decision-making skills with the ability to analyze alternative solutions and prioritize quickly within tight deadlines
- Ability to work in fast-paced, high-pressure and deadline-driven environment
- Excellent written and verbal communication
- Ability to interpret and understand clients’ expectations and guide the creative team.
- Ability to interact and work well with a cross-functional and multi-site teams
- Able to work independently and as part of a team equally
- Maintain professional conduct and a positive attitude at all times
- Excellent prioritization, problem solving and time management skills
- Retail packaging and print production experience a plus
- Basic knowledge of Adobe Creative Suite (InDesign, Photoshop, Illustrator)
- Proficient knowledge of Microsoft Office Suite (Excel, PowerPoint, Word)
- Proficiency in Mac OS platform
- Basic knowledge of prepress and printing processes a plus
RRD IS AN EEO/AA INCLUDING VETS AND DISABLED EMPLOYER
Required Experience