Responsible for processing digital files, resulting in the manufacture of digitally created proofs, or various outputs, digital or print related, that satisfy the specifications of the customer. This position may review proofs, instructions or customer requirements and perform image manipulation, page layouts or inserts, simple color corrections, or create digital images using Photoshop, Illustrator, and other desktop publishing software. This position may also develop and maintain relationships with key clients, providing excellent customer service and giving clear communication of client expectations.

RESPONSIBILITIES: Work assignments are often routine but on occasion may be non-routine and require some deviation from accepted practice and procedures to complete. Assignments are given in terms of subject area concerned, with specific objectives and possible problems identified. Follow guidelines which may include company and/or departmental policies and procedures, and rules and regulations that are well established but may require some deviation from normal operating procedures when completing more unique assignments.

• Operates and integrates digital equipment at an advanced level using a wide range of application software on multiple platforms to produce end product for client.
• Analyzes and solves problems related to customer supplied files or images.
• Performs work for clients, which is varied and moderately complex.
• Serves as a direct liaison between the client, sales and division, ensuring timely and accurate production of the client's product. Can serve as the primary customer contact for on-boarding and technical support.
• May develop workflows and systems to support business operations, including database set-up, file conversions, file management and automated scripts.
• Demonstrates a working knowledge of all application software relevant to the processes used.
• Develops manufacturing plans, designs and implements workflows, tracks and reports on quality metrics, strategize with the customer and delivers services which will attract and retain customers.
• Performs other related duties and participates in special projects as assigned.

Required Skills

The duties and responsibilities described above are the essential functions of the job. The qualifications below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1)  HS diploma or equivalent with 2-4 years of relevant administrative/operational support in manufacturing operations or office environment directly related to the duties of the job, OR demonstrated ability to meet the job requirements through a comparable number of years of work experience. 2)  Requires very good knowledge of general administrative/manufacturing operations procedures and knowledge of job specific processes to successfully execute and complete the more progressive/complex duties of the job.

3)  Ability to follow company policy and understand any rules or regulations governing the work being completed and impact work has on department or company.

4)  Must have very good knowledge of technology to include computers and software programs such as MS Office or MAC word processing, spreadsheets or other programs specific to the job in order to complete duties successfully.

5)  Requires good knowledge of multiple functions or areas of the business in which there is frequent contact with while completing daily work assignments of the job.

6)  Must have very good oral and written communication skills sufficient to explain departmental policy, methods and/or procedures when completing assignments.

7)  Requires very good organizational skills sufficient to accomplish work by established deadlines and ability to coordinate phases of work with others. 8)  Must have proven technical and process knowledge of standard graphic arts software packages and have previous experience in a digital prepress environment.

9)  Must have know of Continuous Improvement tools to be able to create and track metrics.

RRD IS AN EEO/AA INCLUDING VETS AND DISABLED EMPLOYER

Required Experience

The duties and responsibilities described above are the essential functions of the job. The qualifications below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1)  HS diploma or equivalent with 2-4 years of relevant administrative/operational support in manufacturing operations or office environment directly related to the duties of the job, OR demonstrated ability to meet the job requirements through a comparable number of years of work experience.

2)  Requires very good knowledge of general administrative/manufacturing operations procedures and knowledge of job specific processes to successfully execute and complete the more progressive/complex duties of the job.

3)  Ability to follow company policy and understand any rules or regulations governing the work being completed and impact work has on department or company.

4)  Must have very good knowledge of technology to include computers and software programs such as MS Office or MAC word processing, spreadsheets or other programs specific to the job in order to complete duties successfully.

5)  Requires good knowledge of multiple functions or areas of the business in which there is frequent contact with while completing daily work assignments of the job.

6)  Must have very good oral and written communication skills sufficient to explain departmental policy, methods and/or procedures when completing assignments.

7)  Requires very good organizational skills sufficient to accomplish work by established deadlines and ability to coordinate phases of work with others.

8)  Must have proven technical and process knowledge of standard graphic arts software packages and have previous experience in a digital prepress environment.

9)  Must have know of Continuous Improvement tools to be able to create and track metrics.

RRD is an EEO/AA including Vets and Disabled Employer