ABOUT THE OPPORTUNITY

Saratech is seeking a Part Time Customer Care Representative to join our growing team in our Mission Viejo, CA office. The Customer Care Representative will work closely with the Customer Care Manager to execute activities to support our sales and marketing goals. The ideal candidate will understand basic marketing principles and be willing to learn new concepts and software to perform their duties. Our culture is fun, exciting, and energetic as a market leader and a company in growth mode.

Essential Functions:

The following is a non-exhaustive list of responsibilities and areas of ownership of the Customer Relationship Representative:

• Act as a liaison between the customer and other departments between Saratech.
• Assigning cases to Engineers and enforcing prompt response times.
• Resolve any customer complaints in a prompt and professional manner.
• Maintain good relationships with clients so that the business can maximize the value of those relationships.
• Identify key contacts at potential client companies to establish and foster a relationship.
• Understand the problems and challenges of clients and identify ways the business could better address those needs.
• Gather Customer Satisfaction Surveys.

ADDITIONAL INFORMATION

• Physical demands:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Follow detailed complex directions, reason and problem solve.
  • While performing the duties of this job, the employee is regularly required to sit, use hands, and talk or hear.
  • The employee is occasionally required to stand; walk; reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds.

• Company participates in E-Verify.

• Company is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment. 

• This description is designed to indicate the general nature and level of work for this position. It is not intended to describe minor duties or other responsibilities that may be periodically assigned.

EQUAL EMPLOYMENT OPPORTUNITY NOTICE: Paydarfar Industries, Inc. dba Saratech is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, disability, protected veteran status, or any other basis protected by applicable federal, state, or local law.

NOTE TO STAFFING AGENCIES AND RECRUITERS: Saratech does not accept unsolicited resumes from any external agency for the placement of any position. Unsolicited resumes submitted by agencies and received by Saratech will be considered the property of Saratech and may be contacted and engaged with directly by Saratech. Saratech will not pay a placement fee or any other fees to any third-party agency, firm or recruiter who is not specifically retained with a signed fee agreement by Saratech Human Resources to conduct a candidate search. Please do not forward unsolicited resumes to our website or to any Saratech employee. Saratech will not be responsible for any fees associated with unsolicited resumes.