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Software Support Engineering Intern

Saratech

Software Support Engineering Intern

Mission Viejo, CA
Internship
Paid
  • Responsibilities

    Part Time, Paid Internship

    Educational Requirements: Currently pursuing a degree in software, mechanical, or aerospace engineering.

    JOB DESCRIPTION

    This role is designed to provide a college student with valuable professional experience supporting our internal customers in a growing organization. You will assist the technical and support team with various support duties such as provisioning, onboarding, and deployment of assets, handling customer support incidents such as network troubleshooting, hardware, and software support. Additionally, you will have an opportunity to grow your professional network and contribute to the Saratech engineering team.

     DUTIES & RESPONSIBILITIES

    • Provide timely receipt and distribution of in coming support requests from any source.
    • Answer first level technical questions from customers who require product assistance via the Company’s support line.
    • Clearly identify, document, and find solutions for customer issues and product problems and training guides.
    • Escalate critical customer situations to the appropriate level of management and engineering expertise
    • Identify engineering problems and ensure solutions are implemented.
    • Provide real-time, customer feedback information.
    • Assist IT in configuring and setting up standard IT equipment (laptops, desktops, phones, etc).

    SKILLS & QUALIFICATIONS:

    • Ability to quickly understand and learn new technologies
    • Attention to detail and accuracy
    • Ability to understand and learn professional terminology
    • Proficient in Microsoft Office tools.
    • CAD & CAE software experience is a plus.
    • Interest in learning more about Siemens PLM Software such as Femap, Teamcenter, Solid Edge, and NX.
    • Remain up to date with newer improvements of Siemens software and its use
    • Ability to lift 20 lbs.

    Candidate must be qualified to work in the US without sponsorship

    NOTE TO STAFFING AGENCIES AND RECRUITERS: Saratech does not accept unsolicited resumes from any external agency for the placement of any position. Unsolicited resumes submitted by agencies and received by Saratech will be considered the property of Saratech and may be contacted and engaged with directly by Saratech. Saratech will not pay a placement fee or any other fees to any third-party agency, firm or recruiter who is not specifically retained with a signed fee agreement by Saratech Human Resources to conduct a candidate search. Please do not forward unsolicited resumes to our website or to any Saratech employee. Saratech will not be responsible for any fees associated with unsolicited resumes.

    EQUAL EMPLOYMENT OPPORTUNITY NOTICE: Paydarfar Industries, Inc. dba Saratech is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, disability, protected veteran status, or any other basis protected by applicable federal, state, or local law.

  • Industry
    Manufacturing