Dispatch - Idaho

Summary: Dispatch receives inbound customer calls, schedules work and dispatches workers. Dispatchers utilize multiple ways of communication including phone, email, and service software to transmit assignments and compile reports on work progress. This position includes duties and responsibilities for all divisions, and therefore requires a high degree of teamwork, training from others, helping others and having a good attitude in general while working with office staff. It also includes frequent contact with customers, occasionally in person.

Responsibilities:

Communicate with Lead Dispatch to schedule and dispatch workers, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs, using email, service software, phones or other company databases.

Relay work orders, messages, and information to or from workers, supervisors, and field inspectors using phones or other company communication devices.

Confer with customers or supervising personnel in order to address questions, problems, and requests for service or equipment.

Prepare daily work and run schedules, receive or prepare work orders for a designated area.

Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.

Any other tasks as assigned by your Supervisor.

Required Skills:

Ability to communicate clearly and effectively with customers and fellow employees. This includes the ability to deescalate a situation and provide a mutually beneficial outcome for both parties.

Strong documentation skills including data entry and filing.

Ability to maintain multiple tasks without becoming disorganized. Strong organization to maintain files, information and tasks in accordance to company standards and confidentiality.

Telephone skills, including: Active listening, verbal communication, informing others, and energy level

Ability to think critically and troubleshoot problems

Dependability

If you feel this is the position for you please attach your resume for review.