Job Description

Avery Dennison Hanita USA is seeking a Service Consultant to join our Customer Support team. This role will be aligned with the Hanita USA business and will provide exceptional Customer Service to assigned customers and accounts, both intercompany and trade. The successful candidate will manage accounts in terms of order processing, order follow-up, pricing integrity, on-time deliveries, and complete order fulfillment. This is a remote position. Standard work hours are 8am to 5pm.

Key Responsibilities

• Customer Service & Sales Support: * Manage customer accounts, ensuring exceptional service and anticipating needs. * Handle all aspects of order management, from processing and pricing to delivery coordination and post-order feedback. * Support sales by creating quotes, updating price lists, and ensuring pricing accuracy. * Collaborate with Sales and customers on forecasting and account strategies. * Proactively address supply chain issues and provide customer solutions.
• Operations & Inventory: * Manage warehouse inventory, including aging material disposition and annual physical inventory. * Work with Purchasing to create purchase orders for US vendors. * Coordinate with Logistics, Operations, and Transportation for on-time delivery.
• Finance & Administration: * Manage customer claims and interact with Shared Services (AR/AP). * Monitor and collect on overdue invoices. * Create reports analyzing orders, sales, forecasts, and budgets.

_The hourly rate for this position is $21.78 - $30.49 / hour.

The hiring wage rate range above represents what Avery Dennison reasonably expects to pay for this position as of the date of this posting. Actual salaries will vary within the range, and in some circumstances may be above or below the range, based on various factors including but not limited to a candidate’s relevant skills, experience, education and training, and location, as well as the job scope and complexity, responsibilities, and regular and/or necessary travel required for the position, which may change depending on the candidate pool. Avery Dennison reserves the right to modify this information at any time, subject to applicable law._

Qualifications

• Education & Experience: * High School Diploma or equivalent required; Bachelor's degree preferred. * 6+ years of experience in customer service or a related field.
• Skills & Abilities: * Excellent communication skills (written, verbal, and interpersonal). * Customer-focused attitude with strong people skills. * Proficient in Microsoft Excel/Google Sheets and general computer applications. * Ability to learn and master ERP/order entry systems. * Strong organizational skills with the ability to prioritize tasks and meet deadlines. * Ability to work independently and collaboratively as part of a team.

Additional Information

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.

Reasonable Accommodations Notice

If you require accommodations to view or apply for a job, alternative methods are available to submit an application. Please contact (440) 534-6000 or NA.TA.Operations@averydennison.com to discuss reasonable accommodations.