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Sr. Accountant - Europe

HBCS

Sr. Accountant - Europe

New Castle, DE
Full Time
Paid
  • Responsibilities

    DESCRIPTION

    The Desktop Support Technician’s role is to provide a single point of contact for end users to receive support and maintenance within the organization’s end-user computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all end-user devices and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by remote tools, by telephone, or via chat) in a timely and accurate fashion, and provide end-user assistance where required.

    RESPONSIBILITIES

     Perform onsite analysis, diagnosis, and resolution of complex computer problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed.

    • Accurately document instances of equipment failure, repair installation and removal, as well as moves and changes.
    • Record and manage equipment sent to repair depots for equipment under warranty or service contracts.
    • Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required deskside service levels.
    • Assess the need for and implement performance upgrades to end-user devices based on software technical specifications.
    • Collaborate with LAN technicians/network administrators to ensure efficient operation of the company’s end-user computing environment.
    • Where required, administer and resolve issues with associated end-user workstation networking software products.
    • Receive and respond to incoming calls, service desk tickets, email, or chat regarding equipment incidents.
    • Answer to and perform moves, adds, and changes (MAC) requests as they are submitted by line managers.

     

    POSITION REQUIREMENTS

    FORMAL EDUCATION & CERTIFICATION

    • College diploma or university degree in the field of computer science and/or 2 years equivalent work experience.

     KNOWLEDGE & EXPERIENCE

    • Excellent technical knowledge of hardware and software.
    • Excellent technical knowledge of PC internal components.
    • Hands-on hardware troubleshooting experience.
    • Working technical knowledge of current protocols, operating systems, and standards.
    • Ability to operate tools, components, and peripheral accessories.
    • Able to read and understand technical manuals, procedural documentation, and OEM guides.

     PERSONAL ATTRIBUTES

    • Ability to conduct research into PC issues and products as required.
    • Effective interpersonal skills and relationship-building skills.
    • Strong written and oral communication skills.
    • Ability to present ideas in user-friendly language.
    • Analytical and problem-solving abilities, with keen attention to detail.
    • Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
    • Experience working in a team-oriented, collaborative environment.
    • Strong customer-service orientation.

    WORK CONDITIONS

    • Sitting for extended periods of time.
    • Dexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools, and to handle other computer components.
    • Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals.

     

    Required Skills Required Experience

  • Qualifications
    • High School Education
    • Two year degree in Industrial Maintenance or five years of experience in Industrial Maintenance preferred, or equivalent combination of training, education and experience. 
    • Must be at a skilled mechanics level.
    • Ability to operate the more common types of machine shop equipment.
    • Knowledge of plastic molding equipment a plus.
    • Frequently lifting or moving average weight material (between 25# to 60#).
    • Occasionally lifting or moving heavy weight material (over 60#).
    • Must be able to climb equipment, ladders and steep stairs.