Our unique combination of highly trained staff, coupled with award winning technology, allows HBCS to provide superior customer service and accounts receivables management solutions in partnership with hospitals throughout the country.  Enhance your career in the growing healthcare industry by joining our team as a TEAM LEAD, where you will provide expertise and technical resource support to team members to investigate and analyze payment liability and status for assigned hospital accounts receivable balances, negotiate payment arrangements, and secure payment on behalf of client hospitals.

RESPONSIBILITIES:

• Identify and/or locate patient, insurance carrier or third party responsible for payment and respond to inbound calls regarding account status.
• Identify account discrepancies and issues that hinder claim payment and initiate steps to resolve them.
• Identify, document, and report payor trends and provide support to team members and management regarding specific payor issues
• Serve as a technical resource to team members to resolve payor, claim or systems issues in order to ensure continuity of collection efforts
• Post and update account data to HBCS and client hospital systems to ensure accuracy

QUALIFICATIONS:

• Proven results in A/R inventory management and 3 to 5 years experience in a collections or call center function
• Strong problem solving skills and ability to simultaneously interact with patient while updating appropriate systems
• Strong written and verbal communications skills
• Strong working knowledge of multiple internal HBCS and hospital systems, and Microsoft Office Suite
• Crystal reporting and healthcare background is helpful.
• High school diploma or equivalent

OUR TOTAL COMPENSATION PACKAGE INCLUDES:

• Competitive base salary and monthly performance based incentives
• Comprehensive medical, dental, life and disability benefits
• Tuition assistance program
• 401K Retirement savings plan
• Generous paid vacation time allowance

HBCS is a leader in healthcare receivables management, providing electronic billing, insurance follow-up and self-pay recovery solutions to hospitals and healthcare providers throughout the United States. Our success story is a product of our high-quality staff, and their continuous commitment to demonstrating exceptional customer service while utilizing state-of-the art technology systems. With operating locations in Delaware and Massachusetts, our skilled and dedicated team delivers quality, value-added solutions to ensure that the goodwill established between our client hospitals and their patients remains steadfast.

HBCS IS AN EQUAL OPPORTUNITY EMPLOYER

Required Skills Required Experience