Job Title -Customer Account RepresentativeJob # -US10223Requisition Type -RegularFunction -OperationsState/Province -MissouriCity -St. LouisRegion -USPosting Start Date -Dec-28-2018 -Division Information Spectrum Brands The Home & Garden business unit of Spectrum Brands is based in St. Louis, Missouri with distribution, manufacturing and sales offices throughout the US and globe. We are a leading supplier of consumer products nationally for the home, lawn and garden, insect and weed control markets. We deliver groundbreaking products of exceptional value and top-notch quality to consumers with our well-recognized brands including Spectracide®, Hot Shot®, Cutter®, Repel®, Black Flag®, Garden Safe®, EcoLogic® and Liquid Fence®. -Job Summary The Customer Account Representative processes Home & Garden product orders, handles all e-mail and phone communications, and rebate administration for customers in multiple channels of distribution. This role collaborates in a team environment with groups including: Sales, Distribution, Supply Chain, Finance, and Credit. This role specializes in problem resolutions that quickly identify delayed orders and facilitates resolution. -Primary Duties & Responsibilities -Manage a high volume of inbound EDI (Electronic Data Interchange) orders for quality and timeliness -Enter customer orders and returns promptly and with precision -Execute order changes in a quality and timely manner, understanding the customers requirements -Identify and resolve delayed orders that are due to product availability, SAP order holds and SAP table setup or maintenance issues -Answer, respond, and resolve all inbound customer inquiries and issues including phone calls, emails and faxes -Build and maintain key relationships and a foster unified team environment with sales, brokers, customers, business analysts, customer care organization, supply chain, finance, and credit teams across multiple shipping and contact locations -Utilize SAP to provide maximize efficiency and automation of fulfillment processes, including: table set-up, data analysis, and customer compliance requirements -Comply with all Sarbanes-Oxley (SOX) compliance requirements and processes -Ensure plan objectives are met on customer compliance, service level and resolution of complaints, including achieving quality, quantity and accuracy metrics -Other duties as assigned -Education and Experience Profile -Associates degree in Business or related field required. Bachelors degree preferred -Minimum 1-3 years of experience in a business/office environment with focus on customer satisfaction and order fulfillment. 3-5 years of experience in lieu of degree will be accepted -Order Management experience preferred -Consumer product experience a plus -Supply chain experience a plus -SAP experience a plus -Required Skills -Ability to excel in a fast-paced, dynamic work environment. -Strong written and verbal communication skills. -Strong organizational skills and attention to detail. -Intermediate user of Microsoft Office (Excel and Word). -Work Environment Working conditions are normal for an office environment. The above information on this description has been designed to indicate the general nature and level of work performed by employees within this job/classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Spectrum Brands is an Equal Employment Opportunity/Affirmative Action employer. *LI-KL *SPB