Job Title -IT Helpdesk InternJob # -US09344Requisition Type -Intern/ApprenticeFunction -General & AdministrativeState/Province -WisconsinCity -MiddletonRegion -USPosting Start Date -Aug-30-2018 -Division Information Spectrum Brands utilizes a Shared Services model that enables resources to be leveraged across the organization. The Shared Services team is made up of information technology, human resources, indirect sourcing, finance & accounting professionals that support all business units. Shared services teams are headquartered in Middleton, Wisconsin but have members across the country. -Job Summary The IT Helpdesk is responsible for assisting end-user departments and individuals with first level incident analysis and resolution and accurate logging of the incident in the incident management system. It is the IT Helpdesk Interns responsibility to track the incident until it is satisfactorily resolved and provides follow-up contact to the reporting end user. -Primary Duties & Responsibilities -Provides first level incident determination using documented procedures as an incident determination tool, as well as soliciting assistance/training from business technology analysts. -Provides first level support for all LAN based PCs on both the operating system and the applications levels. -Document requests for assistance by logging all calls and assigning to the necessary support team when necessary. -Monitors and updates incidents logged in the incident management system. -Maintains relationships with internal and external IT customers, measuring client satisfaction and recommending appropriate steps to enhance IT customer satisfaction. -Education and Experience Profile Currently enrolled in a Associates degree program with an emphasis in Information Services; Bachelors degree program with an emphasis in Information Services desired; Minimum 0.5-1 year Information Services experience preferred; Minimum of one year of customer service experience -Required Skills -Proficient in Windows 7 operating systems -Proficient in the Microsoft Office 2007 and 2010 Professional Suite -Proficient in wireless devices -Strong Interpersonal and team skills -Good listener and learner -Good oral and written communications skills -Displays a positive, optimistic attitude towards challenges and problems -Enthusiastic and upbeat, with a strong work ethic -Ability to lift 20 pounds. -Work Environment Working conditions are normal for an office environment. The above information on this description has been designed to indicate the general nature and level of work performed by employees within this job/classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.