PRODUCTION EXPEDITER SUMMARY: 

Assists in managing program workflows to insure delivery criteria are met and aging orders stay within program SLA requirements. Assists in on boarding of new programs.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Work with Supervisors and staff to insure management of aging program orders.

• Runs aging reports and locates oldest orders.
• Takes steps to accelerate the production of aging orders

Train seasonal expeditors on aging order management techniques.

Elevate upsets and delays to management.

Assist area leads in managing their WIP queues.

This position has no direct reports, however, the Expeditor has a measure of authority in all production areas, only superseded by the supervisor.

The position provides leadership and coaching for the seasonal expeditors, working with the supervisor to get the most value from this function.

During slow periods the Expeditor may be called upon to perform any number of other tasks, from report generation to machine operation. 

COMPETENCY:

To perform the job successfully, an individual should demonstrate the following competencies:

PROBLEM SOLVING - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

TEAM WORK - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed; Recognizes accomplishments of other team members.

ADAPTABILITY - Adapts to changes in the work environment; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

QUALITY - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

QUANTITY - Completes work in timely manner; Strives to increase productivity; Works quickly.

SAFETY AND SECURITY - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.                                               

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION/EXPERIENCE: Three to six months prior experience and/or training in an Expeditor position in a print environment.

LANGUAGE ABILITY: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.

MATH ABILITY: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

COMPUTER SKILLS: Strong knowledge working with Email, word processing. Excel and DPCS

WORK ENVIRONMENT: Production Floor. Work near moving mechanical parts.

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel for 10-12 hour shifts; reach with hands and arms; and stoop; kneel; or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to identify and distinguish colors.

RRD IS AN EEO/AA INCLUDING VETS AND DISABLED EMPLOYER

Required Skills Required Experience

TECHNICAL KNOWLEDGE & EXPERIENCE:

1. At least 1-2 years of previous call center or data entry experience in a utilization or care management environment within managed care; Associates Degree or Medical Assistant certification preferred
2. Strong oral, written and interpersonal communication skills required.
3. Ability to work both independently and collaboratively with others.
4. Previous system user experience in a highly automated environment required with strong PC skills required.
5. Knowledge of medical terminology, ICD-10 and CPT coding preferred.
6. Ability to prioritize multiple tasks.

ConnectiCare is an equal opportunity employer. M/F/D/V

ConnectiCare is a drug-free workplace.  Candidates are required to pass a drug test before beginning employment.