You can be more than just “good” at your job, be the BEST in your career by joining the Symbia Logistics team!  

Symbia Logistics is a best-in-class supply chain partner, known for being a place of growth to both our clients and team members.  With a focus on omni and multi-channel distribution and fulfillment services, Symbia works in some of today's most popular industries like apparel, consumer goods, cosmetics, food and beverage, sporting goods, and pet supplies. Symbia's mission is to deliver exceptional service and experience, to both our clients and hard-working teams.  Our goal is to create a “Supply Change” movement by implementing new 3PL solutions that are practical and efficient for our team members to be successful.  Join forces with Symbia Logistics and start building a powerful career in logistics with an organization at the forefront of growth and supply change!  

In the role of Client Service Representative, you will be the primary contact responsible for our clients and giving them phone and email support, while building lasting relationships with them. The ideal person is going to be a great communicator, and have outstanding organizational skills.  We take our clients needs seriously, and as the main line of communication between our Clients and our amazing Operations team we know you will too.  The best part is while you are helping our clients grow, Symbia will be a place you can foster your professional and personal development!  This opportunity provides you with tremendous growth potential!   AT SYMBIA, WE WANT TO BE THE LAST STOP ON YOUR CAREER JOURNEY, NOT JUST THE NEXT STOP!  

ESSENTIAL DUTIES AND RESPONSIBILITIES

• This position is primarily responsible for providing telephone customer support and account management services by performing the following duties.
• Build and maintain strong customer relationships with assigned accounts.
• Answer calls, questions and recommend corrective actions to address customer issues.
• Become the trusted advisor to key decision makers by establishing and developing close business relationships.
• Manage tactical issues, such as, order changes, backorders, order downloads, inventory management and shipment issues between IFS and assigned customers
• Enter orders into IFS operating system as required by customer.
• Enter new customer data, maintain each customers product or service offering in the IFS operating system.
• Conduct regular business reviews with assigned accounts.
• Prepares reports as required by each customer.
• Other duties as may be assigned.

EDUCATION/EXPERIENCE

• Associate or bachelor's degree received or in progress preferred
• Three years of experience in a customer service environment preferred but not required.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
• Written Communications- Communicate promptly and accurately to customers requests
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
• Innovation - Meets challenges with resourcefulness. Demonstrates persistence and overcomes obstacles.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT

• Frequent lifting, pushing, pulling, and carrying up to 50lbs. 
• Specific vision abilities may be required for this role.  These abilities include close vision, distance vision, peripheral vision, as well as good depth perception.
• Must have the ability to stand and walk for extended periods of time.  Expectation is at least two hours straight, four times in an eight-hour day.
• You will need to be able to twist, bend, stoop, squat, reach above shoulder level and crouch on a frequent basis.
• Repetitive movements are a big part of our environment, so you will need to be able to use your hands and feet simultaneously.
• This is a warehouse environment, so it consists of occasional extreme temperature shifts ranging from very cold to very hot.
• If you are operating Industrial Lift Equipment, you will need to be able to get on and off the equipment on a regular basis.  Certain equipment may expose you to heights as well.
• There can be exposure to loud noises and dust.
• You will have regular exposure to moving mechanical parts and moving equipment.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

CALL CENTER, FAST-PACE; FULFILLMENT CENTER; LOGISTICS; 3PL