KEYENCE Product Support Specialists are first and foremost experts on their respective division’s products. They use this knowledge to provide valuable technical support to both KEYENCE Sales Engineers, as well as KEYENCE customers. This support is facilitated by phone or email and can be related to a variety of topics including specification confirmation, detailed troubleshooting, and new application solution recommendations. Candidates should possess strong communication skills, a desire to help others, and a positive demeanor.

Principal duties and tasks

• Provide product and application support for customers and salespeople through the use of email and phone based interactions
• Handle approximately 30-40 phone support interactions per day, ranging from 5 to 15 minutes in length
• Handle approximately 20 email support interactions per day, ranging from 5 to 10 minutes
• Properly navigate a large number of resources to quickly find a solution or answer to a support request
• Utilize product knowledge, resources, and external research to develop creative solutions to difficult problems
• Properly record and input all support interactions into appropriate systems
• Identify high potential support interactions and properly escalate to appropriate department or salesperson
• Identify needs for support resources that could be used by customers or salespeople
• Light travel to internal regional conferences, sales offices, and/or tradeshows for training opportunities
• Proactively identify areas to improve department operation efficiency or personal skills

• Four-year college degree
• Prior experience with technical support is preferred by not required
• Interest and aptitude to master Keyence's technical products and understand the factory automation environment
• Strong interpersonal communication skills
• Ability to communicate complex ideas in a simplified fashion
• Strong Attention to detail
• Knowledge of Microsoft-based applications, particularly Excel, Word, and PowerPoint
• Typical Experience: Bachelor’s degree in technical field and prior experience in technical support.
• Reports To: Marketing Manager

As a leading supplier of sensors, measuring systems, laser markers, microscopes, and machine vision systems worldwide, KEYENCE is at the forefront of factory automation. We strive to develop innovative and reliable products to meet the needs of our customers in every manufacturing industry.

In addition to our world-class products, KEYENCE offers a full range of services to further assist our customers. Our technically trained direct sales force is able to solve tough applications and answer technical questions about our products. We also provide fast shipping so customers can improve their processes as quickly as possible.

KEYENCE is dedicated to adding value to our customers by combining superior technology with unparalleled support.