Job Description

The Role

As the first line of technical support, you will resolve software and hardware inquiries via phone, email, and chat. This is a high-visibility role requiring precision, quick problem-solving, and a commitment to a premium customer experience.

Core Responsibilities

Technical Troubleshooting & Resolution

• Diagnose and resolve first-level technical issues for software and hardware applications.

• Guide customers through step-by-step problem-solving processes.

• Ensure end-to-end resolution by following up and confirming customer satisfaction.

Service Management

• Manage ticket lifecycle: intake, tracking, routing, and proper escalation to Level 2 or Field Service teams.

• Maintain data integrity within customer records and internal documentation.

• Contribute to the internal Knowledge Base to improve team efficiency.

Process Improvement

• Identify and recommend procedural modifications to enhance the support experience.

• Stay current on evolving product lines, support procedures, and industry trends.

Qualifications

• Technical Skills: Advanced troubleshooting and the ability to multitask across various support portals.

• Communication: Exceptional client-facing skills with the ability to translate technical concepts for users.

• Availability: Initial shift is 9:00 AM – 6:00 PM PST

• Languages: Fluency in English is required. Proficiency in French, German, or Spanish is a significant plus.

• Industry Experience: Background in Retail or Quick Service Restaurants (QSR) is a plus.

Additional Information

The salary range for this position is $54,000 - $73,000 / year.

The hiring [base salary / wage rate] range above represents what Avery Dennison reasonably expects to pay for this position as of the date of this posting. Actual salaries will vary within the range, and in some circumstances may be above or below the range, based on various factors including but not limited to a candidate’s relevant skills, experience, education and training, and location, as well as the job scope and complexity, responsibilities, and regular and/or necessary travel required for the position, which may change depending on the candidate pool. Experienced Avery Dennison employees who are interested in this position and have questions regarding how the hiring range listed above may apply to them should contact their HR representative. Avery Dennison reserves the right to modify this information at any time, subject to applicable law.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.

Reasonable Accommodations Notice

If you require accommodations to view or apply for a job, alternative methods are available to submit an application. Please contact (440) 534-6000 or NA.TA.Operations@averydennison.com to discuss reasonable accommodations.