Carrier is a leading provider of heating, ventilation, air conditioning, refrigeration systems, building controls and automation, and fire and security systems, leading to safer, smarter, sustainable, and high-performance buildings.

Are you curious, smart, hard-working, and do you have an affinity for attention to detail? Would you like to work for a strong company that really values a work-life balance? Would you like to move into various engineering roles throughout your career? If so, then you've found the right position!

So what does working in a challenging role like this involve?

You'll need an excellent understanding of computers, both hardware, firmware & software, and a demonstrated willingness to learn and apply new technology. You should also possess superior technical capability, written and oral communications skills, and the ability to deal effectively and efficiently with people in a wide variety of situations. You will be challenged with a highly technical position as a tier-three support engineer working closely alongside a group of other highly skilled engineers. As part of this close functioning team, you will be responsible for providing online and phone-based technical support to the Automated Logic dealer network on all hardware, software, and firmware products. Additionally, you will provide feedback to the documentation and training teams, performing final checkout for any new product, and play an integral role in beta testing our program! This position also requires a highly technical understanding of complex systems. Being successful will require working and training with various groups in Automated Logic, including but not limited to Research & Development, Quality Assurance, ALC branches, dealers, and DevOps. We are looking for a curious, inquisitive, well-rounded engineer capable of learning quickly and with a passion for technology. In addition to taking Tier three support cases, additional projects will vary in technology and difficulty, so an enjoyment of learning will serve a successful applicant well.

EXPERIENCE/QUALIFICATIONS

• US Citizen or Permanent Resident
• COVID-19 vaccines will be required for all newly hired Carrier U.S. Salaried employees
• Programming experience is a major plus using Java, C#, Python, SQL, or other similar programming languages
• Excellent verbal and written interpersonal skills
• Excellent troubleshooting abilities
• Basic understanding of the fundamentals of TCP/IP
• Understanding of computer hardware and software configuration
• Understanding of current and previous generation Windows O/S
• Understanding of database fundamentals
• Ability to generate, review, and edit technical information for use with hardware and software products
• Proven ability to work independently with limited supervision
• Linux experience a plus
• HVAC experience a plus

EDUCATION

• Must be currently pursuing a Bachelor's or Master's degree program, majoring in Computer Science, Computer Engineering, Electrical Engineering, or Mechanical Engineering is preferred or related field of study.
• GPA must be greater than or equal to 3.0
• Relevant coursework or previous internships preferred

CARRIER IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY, NATIONAL ORIGIN, DISABILITY OR VETERAN STATUS, AGE OR ANY OTHER FEDERALLY PROTECTED CLASS. JOB APPLICANT'S PRIVACY NOTICE:

Built on Willis Carrier's invention of modern air conditioning in 1902, Carrier is a leading provider of heating, ventilating, air conditioning and refrigeration systems, building controls and automation, and fire and security systems leading to safer, smarter, sustainable, and high-performance buildings. We constantly build upon our history of proven innovation with new products and services that improve global comfort and efficiency. Today, Carrier needs your talent to build upon this legacy and create solutions that matter for people and our planet!

Carrier is a leading global provider of innovative HVAC, refrigeration, fire, security, and building automation technologies. Supported by the iconic Carrier name, the company's portfolio includes industry-leading brands such as Carrier, Kidde, Edwards, LenelS2, and Automated Logic. Carrier's businesses enable modern life, delivering efficiency, safety, security, comfort, productivity, and sustainability across a wide range of residential, commercial, and industrial applications.