Customer Service Representative III Teleflex, Inc 366 reviews - Morrisville, NC 27560 PRINCIPAL RESPONSIBILITIES: Description of major duties and responsibilities of the role. * Handle inbound and outbound calls, emails, faxes and other communication channels from/to internal and external customers. * Field and respond to all types of customer inquiries including order placement; order status and tracking; general product questions; inventory availability; product pricing; returns; credits, account status; new account creation, etc. * Serve as primary and/or backup resource to one or more specialized processes/projects within Customer Service. * Handle customer escalations. * Act as a mentor / subject matter expert within the contact center. * Interface with key departments within the organization and specialized teams within Customer Service. * Proactively identify opportunities for synergies with other departments . * Maintain a supportive relationship with our Sales organizations. * Accurately handle complex processes . * Provide feedback regarding potential process improvement ideas. * Maintain service excellence by adhering to the Quality Assurance program guidelines while also meeting efficiency and productivity goals. * Follow and exhibit our corporate ethics standards and core values. EDUCATION / EXPERIENCE REQUIREMENTS: Minimum level of education/experience required. * High School diploma or equivelent required. College degree -- or college courses in a business related field - preferred. * 2+ years customer service and/or data/order entry experience plus 1 year of contact center experiecne required. * Minimum 9 months experience as a CSR II at Teleflex (either in a temporary or permanent capacity). * Proficient in SAP ECC/CRM and Teleflex's products and work processes. * Consistent demonstration of meeting or exceeding Teleflex Customer Service quality and productivity goals. SPECIALIZED SKILLS & OTHER REQUIREMENTS: (Preferred) * Knowledge of medical manufacturing and/or distribution preferred * SAP/CRM experience and knowledge required. * Highly customer focused. * An aptitude for analyzing a situation for root causes and determining the best possible solution and/or direction for resolution. * Ability to take independent action while exhibiting sound judgement in solving problems and the completing of projects and assignments. * Excellent oral and written communication skills. * Exceptional detail orientation and time management skills. * Proficiency in Microsoft Windows, especially MS Word and Excel. * Ability to interact effectively with individuals at all levels in the organization. * Ability to collaborate and work well with others. * Strong organizational, analytical and problem solving skills required. * Ability to successfully multi-task in a face-paced environment. * Ability to professionally manage and turn-around difficult customers Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled Teleflex - 11 hours ago - save job - original job Apply On Company Site Other jobs you may like Customer Service Representative II Aviall, Inc. - Morrisville, NC 23 days ago Customer Service Representative II BOEING - Morrisville, NC Boeing - 24 days ago * Customer Service Representative jobs in Morrisville, NC * Jobs at Teleflex in Morrisville, NC * Customer Service Representative salaries in Morrisville, NC Teleflex, Inc 366 reviews Let employers find you Thousands of employers search for candidates on Indeed Upload Your Resume