Internship- Technical Support Specialist - Job ID 1432 Date posted 11/27/2018 Location Englewood COLORADO United States Job Description Internship Technical Support Specialist A leader in aviation and aviation training products is looking for the best to journey with us into the future of navigation! For more than 80 years, Jeppesen, a Boeing subsidiary, has made it possible for pilots and their passengers to safely and efficiently reach their destinations. We are the world's leading provider of aeronautical data, and are combining our company's enduring spirit of innovation with a legacy of leadership in aviation to deliver 21st century navigation and optimization solutions. At Jeppesen, we believe in a balance between personal growth and professional development. We hire the best to grow our company's future. Visit our website (www. Jeppesen.com) to learn more about Jeppesen's pioneering spirit, and to apply for our open positions. Important Notice: Due to the nature of work being performed- only US Citizens can apply. Summary: The Technical Support Services team is responsible for supporting Jeppesens leading edge products across all of our markets. We provide both mission critical support as well as user training on a vast array of electronic solutions including Flight planning, Navigational data and Electronic Flight Bags. As an intern, you will learn about leading edge aviation solutions, both from a user and support perspective. You will familiarize yourself with the systems we provide to flight departments around the world. Relocation is offered for this position Essential Functions: Provide issue resolution, leveraging shared knowledge documentation provided, or follow proper escalation procedures for engaging advance support teams. Create and maintain documentations that will be used as a self-help tool by our customers to resolve known technical issues. Identify and implement enhancements to team policies and procedures in an effort to drive ongoing efficiencies and cost-effectiveness. Education/Experience: Interns must be actively enrolled in some form of accredited higher education. This includes programs provided by universities, vocational schools, community colleges, institutes of technology, or other organizations that awards academic degrees. Interns must complete at least one year within their institution of higher education and carry a 3.0 grade point average before being considered for a Jeppesen internship. Knowledge, Skills, & Abilities: Aviation experience Pilot training Computer systems Customer Service Dispatch knowledge Experience with mobile computing and Devices Jeppesen offers a competitive salary, a comprehensive selection of benefit options, including 401(k) with company match. All job offers are contingent upon successful completion of drug screen and background verification. Division Jeppesen