Benefits:
401(k) matching
Company parties
Competitive salary
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Wellness resources
We are looking for a technically skilled and adaptable Web Developer & IT Support Specialist to join our team. This onsite role will primarily support our Marketing and IT departments by managing website development, assisting with digital platforms, and providing basic technical support across the organization. The ideal candidate is collaborative, solution-oriented, and aligned with our Core Values: Consistency, Adaptability, Reliability, and Teamwork (CART).
Essential Duties and Responsibilities:
Web Development & Marketing Support
Oversee the technical construction, up5dates, and functionality of company websites and microsites
Maintain and monitor CMS platforms; we currently use Magento
Implement and support e-commerce tools and SEO best practices
Collaborate with internal departments and vendors to support web design, functionality, and technical needs
Partner with the Marketing team to support digital campaigns, analytics tracking, landing pages, and email platform integrations
Monitor web traffic and site performance; resolve technical issues and implement ongoing improvements
Assist with digital asset integration across systems (CRMs, ERPs, analytics platforms, etc.)
Level 1 IT Support
Provide basic technical support for desktops, laptops, and software applications (Windows and macOS)
Support team member onboarding and terminations, including workstation setup and account provisioning
Use remote support tools and diagnostic utilities to troubleshoot and resolve service request
Prioritize and manage tickets to meet service-level expectations in collaboration with third-party IT providers
Maintain internal documentation for systems and processes; uphold company safety and security standards
Build strong relationships across departments with effective communication, listening, and follow-through
Escalate and manage:
Printer issues
Password resets
Portal and SharePoint access
Ordering/procurement of cell phones and equipment
Helpdesk ticketing oversight
Location & Work Environment:
Onsite in Cleveland, OH
Occasional travel between company locations may be required
Primarily office-based with some exposure to warehouse environments (some areas may lack heating or air conditioning)
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
Schedule & Compensation:
Base salary $60,000-$72,500
Standard schedule: Monday – Friday, 8:30 AM – 5:00 PM
Evening/weekend availability may be required depending on workload and client demands
Qualifications and Requirements:
Technical Skills
Strong grasp of user experience (UX) principles and accessibility considerations
Experience with Magento and e-commerce tools
Proficiency in HTML and CSS; JavaScript or PHP knowledge is a plus
Familiarity with platforms like Google Analytics, Mailchimp, HubSpot, and SproutSocial is a plus
Comfortable with desktop operating systems (Windows and macOS)
Basic familiarity with Windows Server OS (2008–2022)
Knowledge of Active Directory and Microsoft Entra
Office 365 Portal administration experience
Familiarity with Sage and Crystal Reports is a plus
Experience with remote support tools and basic networking
Front-end and back-end web development experience
Understanding of hosting environments, domain management, and DNS configuration
Familiarity with website security best practices and protocols
Other Requirements
Bachelor’s degree preferred
3–5 years of relevant experience
Ability to lift up to 35 pounds for equipment setup
Fluent in English (written and verbal)
Completion of a Behavioral and Cognitive Assessment through the Predictive Index
Must pass a company background check and limited drug screen (excludes marijuana)