Job Description

BUSINESS OPERATIONS SPECIALIST 3

JOB DESCRIPTION SUMMARY

A Business Operations Account Manager is responsible for the overall sales operations functions including order and backlog management, customer inquiries on supply, issue resolution related to areas of business such as shipments and/or pricing.

Could be involved in special projects, data gathering and issue resolution.

JOB DESCRIPTION

• Manage booked backlog of incoming EDI/manual orders to fulfillment.
• Where supply is misaligned to the customer request date of orders, work with supply planning team for improvements
• Communicate delivery expectations to customers
• Obtain necessary shipment documents on an as needed, as requested basis
• Be able to communicate expected shipment attainment based on delivery expectations and incoterms
• Assist in activities related to incoterms, payment terms, credit and credit holds, quality holds, End-of-Life statuses, channel inventory, new customer sold to/ship to locations, packing or shipping instructions changes, sample requests, ERP system changes, etc.
• Act as liaison/partner between internal teams (sales, business unit(s), logistics, finance, IT, supply planning) to accomplish objectives set forth internally or externally by the customer.
• Assist with customer onboarding.
• The DUTIES and RESPONSIBILITIES described are not a comprehensive list and that additional tasks may be assigned to the employee from time to time; or. the scope of the JOB may change as necessitated by business demands

ADDITIONAL SKILLS

• Excellent verbal and written communication skills
• Proficient in Microsoft Office (Excel, Word and PowerPoint)
• Experience in using Excel: Pivot tables & VLookup and other formulas
• Knowledge of SAP and Oracle Cloud ERP
• Ability to manage multiple tasks while delivering
• Must be comfortable with change and adapting to new tools and approaches
• Support implementation of company initiatives

Additional Information

Because Western Digital thrives on the power of diversity and is committed to an inclusive environment where every individual can thrive through a sense of belonging, respect, and contribution, we are committed to giving every qualified applicant and employee an equal opportunity. Western Digital does not discriminate against any applicant or employee based on their protected class status and complies with all federal and state laws against discrimination, harassment, and retaliation, as well as the laws and regulations set forth in the 'Equal Employment Opportunity is the Law' poster.

Part of creating a diverse and inclusive workplace includes ensuring that all qualified applicants and employees are provided equal consideration for any available opportunity. Western Digital is committed to offering opportunities to applicants with a disability. If you need a reasonable accommodation, email us at Careers.Accommodations@WDC.com. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.