Job Description

FIELD APPLICATIONS ENGINEER: SAN JOSE, CA

This individual will support a large hyperscale customer and interface internally with WD sales, customer technical management, engineering, marketing, and product teams. Will lead certain projects as they arise. Candidate will work with and learn processes related to multiple internal departments as well as be the customer voice. This role may require some travel.

• Learn WD product lines and the product qualification process.
• Hands on failure analysis
• Join customer meetings and present program status.
• Test WD products and provide inputs on improving the test tools and processes.

Role: 

• Provide leadership and personnel management for the FAE team as well as remove any roadblocks for the FAE teams to be successful in the sale and qualification of all drive products.

Responsibilities:

• Provide personnel management support and leadership to the FAE teams.
• Provide the customer and the technical teams with an escalation path on any issues.
• Resolve all escalated customer or technical team issues, and communicate in a timely manner the resolution to the management team.
• Attend customer technical meetings, as required, to maintain customer contact and to keep informed on the knowledge and proficiency of your technical teams.
• Request training, new databases, enhanced processes, new tools, etc that allow maximum utilization of the existing resources. Remove any roadblocks for the FAE team.
• Establish and maintain relationships with customers.
• Communicate and rollup technical status for accounts you manage to the management team.
• Provide Product Qualification support as required to regional customers.

About the LAUNCH New College Graduate Program - Upon being hired for a new college graduate role, you will be included in the LAUNCH Program. LAUNCH is a supplemental, year-long program to provide you with company insights and culture. In this program, you will navigate the start of your career towards your long-term aspirations. Program elements include: 

• Diversity, Equity, & Inclusion efforts and our Business Resource Groups networking 
• Health & wellness events 
• Philanthropic events 
• Rewards & Recognition insight 
• Exposure to training opportunities 
• Professional insights from leaders and professionals 
• Engaging networking activities with cohort

Qualifications

• Current student who graduated or will graduate between Dec 2021 - July 2022
• Bachelors degree in Computer Engineering, Electrical Engineering, or related field
• Minimum 3.0 GPA
• Strong technical skills
• Strong customer focused skills
• Experience in customer service
• Familiarity with Linux operating system
• Flexibility to travel
• Exceptional written and verbal communication skills
• Strong team-player who can collaborate with colleagues
• Comfortable with the Microsoft Office suite
• Formal project management skills a plus

Additional Information

Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at staffingsupport@wdc.com to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.