Job Description

CUSTOMER SERVICE SPECIALIST: IRVINE, CA

The Customer Service Specialist works as part of a cross functional team to address customer needs related to Western Digital Corporation’s consumer products via direct customer interaction or by providing guidance to the regional call centers. The Customer Service Specialist assists in ensuring call centers follow global best practices, participates in WDC infrastructure enhancement projects, and identifies process improvements and develops plans to accomplish them.

• Respond to customer and call center escalations via WD & SanDisk CRM on a daily basis to resolve customers’ issues in a timely manner
• Monitor call center metrics and investigate irregularities
• Process global privacy initiatives requests
• Review social media response programs
• Assist in managing call center system access requests
• Maintain FAQs, training and troubleshooting materials

FIELD APPLICATIONS ENGINEER: SAN JOSE, CA

This individual will support a large hyperscale customer and interface internally with WD sales, customer technical management, engineering, marketing, and product teams. Will lead certain projects as they arise. Candidate will work with and learn processes related to multiple internal departments as well as be the customer voice. This role may require some travel.

• Learn WD product lines and the product qualification process.
• Hands on failure analysis
• Join customer meetings and present program status.
• Test WD products and provide inputs on improving the test tools and processes.

Qualifications

• Current student who graduated or will graduate between Dec 2021 - July 2022
• Bachelors degree in Computer Engineering, Electrical Engineering, or related field
• Minimum 3.0 GPA
• Strong technical skills
• Strong customer focused skills
• Experience in customer service
• Familiarity with Linux operating system
• Flexibility to travel
• Exceptional written and verbal communication skills
• Strong team-player who can collaborate with colleagues
• Comfortable with the Microsoft Office suite
• Formal project management skills a plus

Additional Information

Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at staffingsupport@wdc.com to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.