Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Ensure regular and effective communication with customers, sales and cross functional teams within the company
• Provide sales operations account support, identify problems and take corrective actions to achieve optimal results, including managing backlog, scheduling orders and providing product availability information
• Focus and proactively strive to maintain high levels of quality, accuracy and process consistency to customer service level metrics and identify initiatives to improve these metrics
• Own account demand forecast by working with Sales and customers’ planning teams to understand consumption trends and plans as part of managing the operating rhythms of the supply chain.
• Work closely with demand and supply planning, logistics and finance teams to optimize order to cash cycle
• Report monthly & quarterly revenue and identify potential risks/opportunities to revenue plans

Qualifications

REQUIRED:

• University Degree.
• 3-5 years relevant experience
• Experience with operational issues associated with order management, background in managing a sales order backlog, scheduling orders, solving daily customer problems.
• Knowledge of MRP and order fulfillment.
• Experience in SAP/Oracle ERP.
• Inventory management and shipping/logistics process knowledge is important.
• Knowledge of Microsoft Office Package [Excel, Word, Internet Explorer, Outlook, PowerPoint].

Additional Information

Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the Equal Employment Opportunity is the Law poster.

Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at staffingsupport@wdc.com to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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