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Manufacturing IT Support Technician

Western Digital

Manufacturing IT Support Technician

Fremont, CA
Full Time
Paid
  • Responsibilities

    Job Description

    ESSENTIAL DUTIES AND RESPONSIBILITIES: 

    • Primary responsibility is to keep Wafer manufacturing lines running.
    • Level 1 support for all IT Manufacturing related incidents.
    • Install, support, upgrade, replace, and remediate all IT manage hardware along manufacturing lines.
    • Quickly respond to requests and incidents from our customers.
    • Troubleshoot Hardware, Operating System and software issues.
    • Troubleshoot Network issues from the client up to the switch and IDF.
    • Interface with the various IT and manufacturing groups to understand issues.
    • Interpret how to solve long term needs within the framework of IT MFG standards.
    • Providing cradle to grave technical IT support to a highly automated manufacturing line running 24x7.  
    • Partner in all functional areas related to Equipment Automation and WD employee desktop hardware/software, including new laptop and computer builds,  O/S and application troubleshooting, systems and network monitoring and management of all manner of manufacturing IT related issues.
  • Qualifications

    Qualifications

    REQUIRED: 

    • Minimum of 2 years’ experience within a desktop support or system admin role.
    • Experience troubleshooting hardware issues and replacing hardware on Windows machines.
    • Experience troubleshooting printings, barcode scanners.
    • Experience troubleshooting basic client-side network (DHCP, DNS, Static IP) problems.
    • Must have good communication skills.
    • Night Shift- Wednesday through Friday from 4:00PM to 5:00 AM. (12 hour shifts)
    • Linux support experience a plus.
    • Network hardware support experience a plus.

    Additional Information

    Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the Equal Employment Opportunity is the Law poster.

    Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

    Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at staffingsupport@wdc.com to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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  • Industry
    Manufacturing