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Customer Technical Product Support

Western Digital

Customer Technical Product Support

Irvine, CA
Full Time
Paid
  • Responsibilities

    Job Description

    ESSENTIAL DUTIES AND RESPONSIBILITIES

    • Work in cross functional teams and facilitate product launches including testing, creating and facilitating trainings, product monitoring, failure analysis and post mortem reviews
    • Manage end user escalations and driving issue resolution with cross functional teams
    • Facilitate and lead call center quality audits and recognize areas of improvement for agents and support teams
  • Qualifications

    Qualifications

    • Bachelor’s Degree in computer science or equivalent and 3-5 years’ experience working with computer/semiconductor hardware
    • Minimum 3 years of experience of Technical Support and Troubleshooting of Data Storage products and its working with various Operating Systems and hardware
    • Experience working with call centers preferred
    • Prior experience as a top tier Technical Support Professional with a software/hardware consumer electronics company– a major plus
    • Excellent research and analytical skills. Ability to provide quick solution to new problems
    • Advanced Microsoft Office skills including programming experience in Intermediate to Advance MS Excel, PowerPoint and Outlook.
    • Project Management Experience a plus
    • Excellent customer interaction skills-both oral and verbal
    • Organizational - have shown the ability to manage numerous projects simultaneously, work across the organization, and drive the necessary activities to solve customer issues.
    • Ability and experience to work in fast paced environment
    • Up to 25% international travel may be required
    • Job will be located either in Milpitas or Irvine, CA

    Additional Information

    Because Western Digital thrives on the power of diversity and is committed to an inclusive environment where every individual can thrive through a sense of belonging, respect, and contribution, we are committed to giving every qualified applicant and employee an equal opportunity. Western Digital does not discriminate against any applicant or employee based on their protected class status and complies with all federal and state laws against discrimination, harassment, and retaliation, as well as the laws and regulations set forth in the 'Equal Employment Opportunity is the Law' poster.

    Part of creating a diverse and inclusive workplace includes ensuring that all qualified applicants and employees are provided equal consideration for any available opportunity. Western Digital is committed to offering opportunities to applicants with a disability. If you need a reasonable accommodation, email us at Careers.Accommodations@WDC.com. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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  • Industry
    Manufacturing