Job Description

Salesforce Technical Lead/Architect will be responsible for driving the platform architecture, supporting product development and implementation on the Salesforce Service Cloud and Sales Cloud platform. You will collaborate with multi-functional teams (management, API developers, UX designers, test engineers, operations engineers, business leaders and various IT Functional Teams) to lead product development initiatives for the IT Business Technology Solutions Group.

We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback and designing best practice solutions with a strong understanding of the Salesforce platform.

This is a varied business facing role.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Drive architectural decisions and Integration Projects
• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups 
• Identify and gather requirements from users and stakeholders 
• Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, fields, page layouts, record types, custom settings, dashboards and reports 
• Monitor user adoption 
• User training and creating training materials

Qualifications

REQUIRED:

• Bachelor's Degree or equivalent. Masters degree or relevant certification desirable
• 10+ years of experience in Human Resources or relevant experience
• Demonstrated success in developing cutting edge global strategy and driving process improvements in a global workplace
• Experience leading transformation
• Proven track record of influencing, leading and facilitating HR Programs with multiple senior stakeholders
• Good communication and presentation skill
• Must have experience or knowledge in several HR functions such as Organizational Development, Compensation & Benefit, Talent Acquisition, and etc.
• Have experience in change management and organization development 
• Salesforce product knowledge and 5-10 YEARS OF hands-on administration experience with SALES CLOUD – QUOTES, OPPORTUNITIES, CONTACTS, CONTRACTS, ORG STRUCTURES
• Trailhead Badges/Super Badges 
• Certified Salesforce Administrator 
• A proactive attitude to platform enhancements 
• _A desire to implement best practice solutions _ 
• Available and responsive to questions 
• Excellent relationship-building skills and ability to liaise with stakeholders at all levels 
• Gathering requirements and proposing technical solutions 
• T_raining users and creating training materials_ 
• Understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules) 
• Experience implementing Salesforce configuration changes including (but not limited to): Workflow, Process Builder, fields, page layouts, record types, custom settings, dashboards and reports

Additional Information

Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the "Equal Employment Opportunity is the Law" poster.

Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at Careers.Accommodations@WDC.com to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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