Job Description

​​​​​​We are looking for energetic technicians with a strong sense of customer support and satisfaction to meet the IT needs of our C-Level Leaders and their staff. Candidates must be able to establish trust and confidence with Executives through demonstrated technical proficiency and exceptional profesional social acumen.

ESSENTIAL DUTIES AND RESPONSIBILITES:

• Provide support to C-Level leaders, the CEO and his direct staff on site at the corporate and global offices
• Ensure that software rollouts, changes, etc. have minimal impact to the C-Suite clientele
• Understand and deliver IT solutions to meet their personal working and business needs 
• Work in a team of C-Suite Support Professionals to manage load, tasks, and projects
• Establish a working professional relationship with and partner with both internal and external Teams and SMEs to resolve any issue
• Proactively test and manage the array of technology that Executives use for day to day productivity and events to ensure working order

Qualifications

REQUIRED:

• Adept at assessing a situation for severity, urgency and responding appropriately
• Ability to diagnose, troubleshoot and resolve issues with a wide array of hardware and software in a fast paced corporate office environment
• Exceptional written and verbal communication skills
• Capable of learning and understanding new technologies quickly and developing a proficiency that establishes confidence and provides results
• Intermediate experience working with Mac and PC hardware, operating systems, mobile phones, tablets, peripherals and accessories
• Familiar with Microsoft System Center Configuration Manager (SCCM) and Jamf administration
• Knowledge of corporate caliber software, productivity tools, architecture and systems administration
• Ability to operate and travel between different sites and locations 
• Possesses the ability to design, propose, setup and test IT solutions for events, meetings, and varying environments
• Ability to read and gauge clients to determine the right amount of needed interaction in a given scenario
• Exceptionally responsive and customer service and satisfaction oriented
• Flexible with work hours to provide necessary services as needed (uncommon)
• Travel up to 15% for event setup and support
• Effectively provide remote support via remote control and/or verbal instruction
• Familiar with Microsoft System Center Configuration Manager (SCCM) and Jamf

PREFERRED:

• 2+ years of experience in desktop support working both hands on and with software in a technician and administrative capacity
• 2+ years working with C-Level leadership in a support role
• Experience with continuous Improvement to review and revise Processes and Procedures with new information and shifts in the technical environment
• 2+ years working in a complex multi-organizational corporate environment
• Experience with UC and conferencing technologies both software and hardware based and an understanding of the underlying technology
• Experience working with clients face to face

Additional Information

Because Western Digital thrives on the power of diversity and is committed to an inclusive environment where every individual can thrive through a sense of belonging, respect, and contribution, we are committed to giving every qualified applicant and employee an equal opportunity.

Western Digital does not discriminate against any applicant or employee based on their protected class status and complies with all federal and state laws against discrimination, harassment, and retaliation, as well as the laws and regulations set forth in the "Equal Employment Opportunity is the Law" poster. Part of creating a diverse and inclusive workplace includes ensuring that all qualified applicants and employees are provided equal consideration for any available opportunity.

Western Digital is committed to offering opportunities to applicants with a disability. If you need a reasonable accommodation, email us at Careers.Accommodations@WDC.com. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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