Job Description

​​​​​​We are looking for energetic specialists with a strong sense of customer support and satisfaction to meet the IT needs of our C-Level Leaders and their staff. Candidates must be able to establish trust and confidence with Executives through demonstrated technical proficiency and exceptional professional social acumen.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide support to C-Level leaders, the CEO and his direct staff on site at the corporate and global offices
• Ensure that software rollouts, changes, etc. have minimal impact to the C-Suite clientele
• Understand and deliver IT solutions to meet their personal working and business needs 
• Work in a team of C-Suite Support Professionals to manage load, tasks, and projects
• Establish a working professional relationship with and partner with both internal and external Teams and SMEs to resolve any issue
• Proactively test and manage the array of technology that Executives use for day to day productivity and events to ensure working order

Qualifications

REQUIRED:

• Adept at assessing a situation for severity, urgency and responding appropriately
• Ability to diagnose, troubleshoot and resolve issues with a wide array of hardware and software in a fast paced corporate office environment
• Exceptional written and verbal communication skills
• Capable of learning and understanding new technologies quickly and developing a proficiency that establishes confidence and provides results
• Intermediate experience working with Mac and PC hardware, operating systems, mobile phones, tablets, peripherals and accessories
• Familiar with Microsoft System Center Configuration Manager (SCCM) and Jamf administration
• Knowledge of corporate caliber software, productivity tools, architecture and systems administration
• Ability to operate and travel between different sites and locations 
• Possesses the ability to design, propose, setup and test IT solutions for events, meetings, and varying environments
• Ability to read and gauge clients to determine the right amount of needed interaction in a given scenario
• Exceptionally responsive and customer service and satisfaction oriented
• Flexible with work hours to provide necessary services as needed (uncommon)
• Travel up to 15% for event setup and support
• Effectively provide remote support via remote control and/or verbal instruction
• Familiar with Microsoft System Center Configuration Manager (SCCM) and Jamf

PREFERRED:

• 2+ years of experience in desktop support working both hands on and with software in a technician and administrative capacity
• 2+ years working with C-Level leadership in a support role
• Experience with continuous Improvement to review and revise Processes and Procedures with new information and shifts in the technical environment
• 2+ years working in a complex multi-organizational corporate environment
• Experience with UC and conferencing technologies both software and hardware based and an understanding of the underlying technology
• Experience working with clients face to face

Additional Information

Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the Equal Employment Opportunity is the Law poster.

Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at staffingsupport@wdc.com to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.